Mortgage loyalty costs £1,000 a year

20th April 2021 Consumer Collections |

New analysis has indicated that 42% of people whose fixed-term mortgages have ended since lockdown began in March 2020 may be paying a ‘loyalty penalty’ of high interest according to new Citizens Advice research. The charity found one in five (21%) customers who did not switch said the process was too time-consuming. Many have also…

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New Government-backed 95% mortgage scheme launches

19th April 2021 Consumer Collections |

A new Government-backed mortgage scheme to help people with 5% deposits get on to the housing ladder has been launched. First announced at the Budget, the scheme will help first time buyers or current homeowners secure a mortgage with just a 5% deposit to buy a house of up to £600,000 – providing an affordable…

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Calls for ‘paradigm shift’ in use of Regtech

19th April 2021 Banking and Loans |

Britain’s financial firms and regulators should step up the use of technology to cut the cost of compliance and make the City of London more globally competitive, according to a new report. The report from the corporation that runs London’s ‘Square Mile financial district called for the removal of barriers to engineering a ‘paradigm shift’…

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Lending Technology Think Tank confirms line up

19th April 2021 Consumer Collections |

The Lending Technology Think Tank has confirmed its agenda and speaker line-up ahead of the event next Thursday (22nd April). The inaugural Lending Technology Think Tank has been created as an online event platform so that lending and creditor professionals can specifically discuss the role of the technology as we potentially emerge from the pandemic,…

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Consumer finance new business fell by 26% in February

12th April 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that consumer finance new business fell in February 2021 by 26% compared with the same month in 2020. The retail store and online credit sector reported a fall in new business of 6% in February compared with the same month in 2020.  The credit…

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Second charge mortgage new business volumes fall by 34% in February

9th April 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that second charge mortgage new business volumes fell by 34% in February 2021 Commenting on the latest new business figures for the second charge mortgage market, Fiona Hoyle, Director of Consumer & Mortgage Finance and Inclusion at the Finance & Leasing Association (FLA), said…

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Banks struggled with pandemic fraud and money laundering surge

9th April 2021 Consumer Collections |

A new report from analytics company FICO has revealed that working from home over the pandemic has negatively impacted fraud protection, with 79% of banking executives saying there was a high or major impact. A further 49% of respondents said it was a major challenge having multiple systems for managing fraud and financial crime Toby…

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Pandemic narrowing gap between digital challengers and banks

1st April 2021 Consumer Collections |

New research from global insights and information company TransUnion suggests an increased intention among consumers to engage with online-only banks or apps, narrowing the gap between these challengers and traditional high street banks. The figures show 11% of consumers intend to open an account with an online-only bank or app in the next 12 months,…

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Report calls for ‘major reform’ of Financial Ombudsman Service

1st April 2021 Consumer Collections |

A new report from the Institute of Economic Affairs (IEA) has drawn attention to the shortcomings of the Financial Ombudsman Service (FOS). The report has found that the FOS has failed to deliver its key objectives of  ‘providing fair and reasonable resolution of disputes at speed’ and ‘providing value for money and supporting competition and…

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Money Statistics: March 2021

30th March 2021 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for March 2021 Personal debt in the UK People in the UK owed £1,700.2 billion at the end of January 2021. The average total debt per household, including mortgages, was £60,999 and per adult was £32,087, around 107.6% of average earnings. Net mortgage lending rose by…

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Consumers paid off £1.2bn of debt in final month of full lockdown

30th March 2021 Consumer Collections |

Consumers paid off £1.2 billion in credit card debt and overdrafts in the final month of full lockdown according to the latest Bank of England figures. The figures showed that net repayments on products such as credit cards, personal loans and overdrafts were at the strongest annual rate in 27 years. The repayment figures are…

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Bank fraud hits record high

26th March 2021 Banking and Loans |

UK consumers lost a record £479 million last year to scammers according to new figures from UK Finance. The report showed that criminals turned to online and technology-enabled scams to exploit people’s fears about the Covid-19 pandemic. Impersonation scam cases, in which criminals impersonate trusted organisations to trick victims into handing over their money, almost…

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Third of consumers unable to pay credit card bills

26th March 2021 Consumer Collections |

Nearly a third (31%) of credit cardholders have been unable to repay their balance in full each month since the pandemic began, which can lead to further interest and debt accruing due to high APR rates, according to new research from comparethemarket.com. Among 25-34-year-olds, this figure increases to more than two-fifths (41%). Millennials are the hardest…

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