Pandemic has created a £5.7bn wealth divide

26th March 2021 Consumer Collections |

The divide between rich and poor is widening, as many consumers have grown their savings during the COVID-19 pandemic, while others are struggling to make ends meet according to new research by TransUnion. The research reveals the pandemic has given over a third (35%) of UK adults the chance to increase their savings and 16%…

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Collections Technology Think Tank 2.0 review

25th March 2021 Consumer Collections |

Credit Connect’s hosted its second Online Collections Technology Think Tank 2.0 last week which saw collections strategies and the impact of the pandemic discussed by fourteen collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, affordability, and open banking collections were discussed by panellists and Chair Vanessa Northam from StepChange.…

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Debt Awareness Week: Over-55s using housing equity to clear unsecured debts

24th March 2021 Consumer Collections |

Over-55s have used housing equity to clear more than £612 million of unsecured debt in 2020, according to new data analysis from Key shows. Credit cards (av. £8,500), overdrafts (av. £2,000) and loan balances (£11,700) were most commonly repaid as people looked to manage their retirement income by reducing outgoings. Around a fifth (18%) of…

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UK Finance report highlights lockdown support numbers

19th March 2021 Consumer Collections |

Almost one year on from the UK’s first national lockdown, UK Finance has outlined key statistics on the impact of the banking and finance industry’s support for businesses and customers across the country over the last twelve months. 2.75 million mortgage payment holidays were granted up until the end of 2020, with 1.8 million in…

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One in five homeowners unable to remortgage as a result of the pandemic

19th March 2021 Consumer Collections |

Nearly one in five of  homeowners (19%) have been unable to remortgage their home since the pandemic started and could now face higher monthly mortgage repayments as a result, according to research by comparethemarket.com. The impact of the pandemic on employment and financial stability has meant that many households have become ineligible for competitive fixed-rate…

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Low levels of disposable income highlighted with lockdown restrictions set to end

18th March 2021 Consumer Collections |

The low levels of disposable income for when Covid restrictions end have been highlighted by AA Financial Services research. The research found took a look at the health of the nation’s finances to see where people’s money goes each month and found that 88% of people’s paychecks are fully committed, leaving only 12% of their…

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Consumers set for £50bn spending spree

18th March 2021 Consumer Collections |

A report from the Centre for Economics and Business Research (CEBR) and Scottish Friendly suggests that consumers will go on a £50 billion spending spree once restrictions are lifted, spending money saved over the past year. The analysis says households intend to take more holidays and eat out more, with a quarter of the £192…

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Households repaid £17.6bn mortgage debt in final quarter of 2020

16th March 2021 Consumer Collections |

UK households have repaid a record £17.6 billion of mortgage debt in just three months, equivalent to £192m a day, as savings made under lockdown helped some existing borrowers to reduce their debt commitments. Analysis of official data by the Equity Release Council, the representative trade body for the equity release sector, shows a surge in…

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Consumer finance new business fell by 34% in January

16th March 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that consumer finance new business fell in January 2021 by 34% compared with the same month in 2020. The retail store and online credit sector reported new business 1% lower in January than in the same month in 2020.  By contrast, credit card and…

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UK Finance outlines new model for Open Banking

2nd March 2021 Consumer Collections |

UK Finance has published detailed proposals for a new service company that will support the UK’s world-leading open banking infrastructure. Open Banking (OB) provides a secure way for financial information to be shared across different finance providers. It enables services such as account aggregation, meaning customers who have accounts with a number of banks can…

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Pandemic set to tip 370,000–480,000 households into debt

2nd March 2021 Consumer Collections |

The number of households experiencing problem debt could rise to 1.5 million by the middle of the year, the highest level since the period following the global financial crisis and an increase of 370,000–480,000 since the start of the pandemic, according to research published by Pro Bono Economics for Citizens Advice. The report also suggests…

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Money Statistics: February 2021

2nd March 2021 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for February 2021 Personal debt in the UK People in the UK owed £1,696.4 billion at the end of December 2020. The average total debt per household, including mortgages, was £60,860 and per adult was £32,014, around 107.5% of average earnings. Net mortgage lending rose by…

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Households paid back £2.4bn of debt in January

2nd March 2021 Consumer Collections |

Latest Bank of England data released shows that households paid back £2.4 billion of borrowing on credit cards, personal loans and overdrafts in the first month of 2021. The total amount outstanding on credit cards and loans shrank to £199.4 billion, falling below £200billion for the first time since April 2017. Consumer borrowing fell at…

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