Credit, Collections & Insolvency News
The Credit Services Association (CSA), the UK’s recognised trade body for the debt collection and debt purchase industry, has announced the appointment of four board directors following its 124th Annual General Meeting (AGM). There were two new appointments, including Samantha Reed, Risk and Compliance Director at Intrum, who brings extensive experience in governance, regulatory engagement…
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UK-based debt recovery firm Lawton Hathaway has partnered with European digital debt collections specialist Debtist, marking the company’s formal entry into the UK market and reflecting growing international interest in the UK debt recovery and lending sector. Under the agreement, Debtist UK will operate in the UK as an authorised representative of Lawton Hathaway, allowing…
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Thames Water Partners with Qualco UK to Advance Customer Engagement and Affordability Management Qualco UK, part of Qualco Group, has announced a three-year partnership with Thames Water , the largest water utility in the UK, serving 16 million customers across London and the Thames Valley. Following a comprehensive formal bid and Invitation to Negotiate process,…
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Lantern Group has announced the opening of its new flagship head office at Apsley House on Wellington Street in Leeds city centre, which the company says represents a major milestone in the company’s continued growth and strong performance. The office will serve as the company’s headquarters and central hub for its expanding team, reinforcing Lantern’s…
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Hoist Finance has announced that it has entered into an agreement to acquire UK debt purchaser Azzurro Associates, a specialist in SME Non-Performing Loans (NPLs), with a portfolio book value of £200 million. Under the agreement, Hoist Finance is to acquire the UK operations and assets of Azzurro, including its FCA-regulated entity, from the current…
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The Money Advice Liaison Group (MALG) has announced that it has appointed Peg Alexander as its next CEO. She will take up the position in March 2026, succeeding long‑standing CEO Bob Winnington, who retires at the end of that month after a decade leading the organisation. Alexander brings more than 30 years’ experience across broadcasting,…
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The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the rising scale, complexity and cost of cyber security risks facing its members, urging them to prioritise resilience as a core operational and governance responsibility. The report, titled ‘Cyber Security: The Billion Pound…
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PayPlan has announced that it has strengthened its leadership team with the appointment of a new Chairman and three senior industry executives, signalling bold growth ambitions to transform the way customers and partners experience debt advice. The company has received strategic investment from Palladian Investment Partners, which will be used to accelerate the rollout of enhanced digital debt advice services, delivering faster,…
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Debt management and financial services company, Lantern Group has announced it has made three strategic senior appointments. The company has announced Charlotte Symonds as Chief Operating Officer, Charmaine Bonnaire as Director of Partnerships, and Scott Forster as Head of Brand and Communications. Joining Lantern’s C-suite as Chief Operating Officer, Symonds brings two decades of experience…
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Credit Management, debt recovery and customer engagement specialist, Zinc Group has announced a significant expansion across both its operational centres in Scotland and England, representing a major investment in its people, clients, and service capability for 2026 and beyond. The company will expand its Glasgow offices by taking over all remaining space within its existing…
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QDR Solicitors, a dual-regulated legal and debt recovery firm, has announced a strategic partnership with Nutun, a South African customer experience and collections outsourcing specialist. The investment provides QDR Solicitors with access to Nutun’s extensive resources and operational scalability. The agreement enables QDR Solicitors to expand its footprint in financial services and other regulated sectors,…
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Debt management firm Lantern has announced that it has appointed Charlotte Symonds as its new Chief Operating Officer (COO). Symonds joined the company in December, bringing with her twenty years of experience in the financial services sector. She boasts an impressive two-decade career, including a senior role at Nottingham Building Society and a 17-year stint…
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IE Hub has announced new partnerships. with Bristol Water and Wessex Water. The partnership will mean water customers looking for financial help will be directed to IE Hub to fill out their budget information. If they need further advice they will be signposted to National Debtline (NDL), a trusted provider of free, independent and expert…
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