Debt resolution specialist, DCBL, has appointed Jamie Gibson as its new Managing Director. Gibson joins DCBL from Water Plus, where he played a key role in the creation and operational build of the commercial water retail business serving over 350,000 customers. He rose to the role of Managing Director for corporate customers, focusing on operational efficiency,…
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Money Advice Trust has announced that it has published the second edition of its Help! Support Needs Starter Guide – a resource that brings together practical support needs for disabled and vulnerable consumers across essential services. Following the success of the first edition released in February, this updated guide describes over 120 support needs already…
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Australian technology and debt collection provider Credit Clear has announced it has entered into a binding agreement to purchase debt collection agency (DCA) ARC (Europe) pending FCA approval. Credit Clear says that the acquisition marks a major milestone for the company, expanding its footprint into the UK and European markets, adding immediate scale and unlocking cross-sell opportunities…
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Money Wellness has announced a new partnership with Capital One to provide customers with the tools and guidance they need to help them manage their finances more effectively and improve their financial well-being. The partnership will allow Capital One’s UK customers who show early signs of financial stress to access free Money Wellness support, including…
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Debt advice charity, the Money Advice Trust, has announced it has appointed two new Trustees to its board. Tom Reddy and Penny Clarke join the board of the charity bringing significant experience from the financial services and telecoms sectors. Reddy brings a wealth of experience from the banking sector, and will chair the charity’s Finance,…
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Vanquis has announced the launch of the Vanquis Benefits Checker, a new digital tool designed to help customers quickly and easily identify benefits and social tariffs they may be entitled to, ensuring fewer households miss out on vital financial support. £24.1 billion of income-related benefits and social tariffs in Great Britain go unclaimed every year.…
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Data On Demand has announced it has appointed Denise Crossley to its board. Crossley is the former Group Chief Executive Officer and current Non-Executive Director (NED) of Lantern Group and served for more than 12 years as a Non-Executive Director of the Credit Services Association (CSA). She brings extensive experience in debt recovery, operational governance…
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The Money and Mental Health Policy Institute has announced that it has awarded HSBC an ‘Advanced rating’ through its Mental Health Accessible programme for essential services firms. HSBC UK’s ‘Advanced’ rating is the second of three levels firms can achieve through the Mental Health Accessible programme (the bank reached the first level in September 2023).…
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DCB Legal has announced that it has appointed Eddie Harrison as its new Managing Director (MD) to lead the business into a new era of expansion. Harrison brings more than 20 years of experience across debt recovery, litigation, and financial services. Harrison most recently oversaw the build of debt collection processes for Revolut UK, managing the…
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IE Hub has announced a new partnership with National Debtline, a provider of free debt advice. The collaboration is designed to make it simpler for people to access professional support and share their affordability information with creditors. The new collaboration gives the customer the ability to connect directly with National Debtline from IE Hub and…
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Cinven and CVC have agreed to sell NewDay’s portfolio of consumer credit receivables to private credit funds and accounts managed by KKR. The transaction effectively separates NewDay’s credit balance sheet from NewDay’s origination and servicing business. KKR will enter into a multi- year forward flow agreement with the NewDay Operating Group in respect of its…
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The Civil Court Users Association (CCUA has announced that it has appointed Neil Jinks as its new Chair following an election. Jinks succeeds Rob Thompson who concludes a distinguished five-year tenure as Chair and a long-standing commitment to the CCUA through various committee roles. Lisa Keating of Davisa Solutions has been elected to replace Jinks…
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Debt management services provider Lantern has announced a new digital transformation partnership with Aryza’s Engage platform within its operations to improve customer support. Paul Mason, Lantern CEO, said “The sector we operate in often means our customers are anxious by their financial situation, and part of our role is to make managing the debt recovery process…
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