StepChange appoints new Chief Executive

4th October 2017 Consumer Collections |

Phil Andrew has been appointed as the new Chief Executive of debt charity StepChange. He will take up the post on November 20th, taking over from Mike O’Connor CBE. Andrew’s most recent role was as Chief Executive of Working Links which provides innovative interventions to disadvantaged and socially-excluded groups within the UK, Ireland and the…

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Credit Kudos receives green light from FCA

3rd October 2017 Consumer Collections |

Credit Bureau, Credit Kudos has announced its has received Financial Conduct Authority (FCA) authorisation. Credit Kudos are building a new credit scoring system to tackle the problem of increasingly persistent consumer debt. Commenting on the announcement, Freddy Kelly, founder and CEO of Credit Kudos said: “Credit is a crucial instrument for so many of us,…

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Zopa and Saffron Building Society announce partnership

3rd October 2017 Consumer Collections |

Zopa and Saffron Building Society have teamed up to help more consumers get access to better value, flexible personal loans. The new partnership means that consumers will be able to get access to a Zopa loan at any of Saffron Building Society’s 11 branches across Hertfordshire, Essex and Suffolk and via Saffron’s website. Consumers looking…

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Intrum Justitia and Lindorff become Intrum

2nd October 2017 Consumer Collections |

The merger of Intrum Justitia and Lindorff was completed in June and following from the announcement the company has consolidated the two companies by introducing a new corporate identity and brand name: Intrum. Mikael Ericson CEO and President of Intrum said ”Intrum is the undisputed market leader. This presents new opportunities for growth through joined…

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Welsh Credit Union goes out of business

2nd October 2017 Consumer Collections |

West Wales Credit Union has ceased trading. The Financial Services Compensation Scheme (FSCS) has stepped in to protect members of West Wales Credit Union Limited; which has stopped trading and is now in default. This means it cannot re-pay deposits to its 1,700 members. FSCS will compensate the vast majority of members within seven days.…

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NatWest launches paperless mortgage

2nd October 2017 Consumer Collections |

NatWest has become the first bank to launch a paperless mortgage. The bank’s customers can now apply for a completely digital mortgage which uses the latest technology to securely share and verify documents online. The new proposition means customers do not need to post signed paperwork or identification back and forth. This marks the first time…

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Wonga announces £65million loss

29th September 2017 Consumer Collections |

Wonga has posted pre-tax losses of nearly £65m for 2016 but says it is expected to return to profit in 2017. The annual report shows revenue was £76.7m, up from £65.2m. Wonga has said that it is on track to return to profitability in 2017, now that its sponsorship of football team  Newcastle United had ended. The group…

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New Payment System Operator appoints Chief Executive

28th September 2017 Consumer Collections |

Paul Horlock has been appointed as the Chief Executive of the UK’s new payment system operator, which has been established to develop the capability and capacity of the UK’s retail payment systems, which between them process over £6.4 trillion pounds of payments every year. Horlock has worked in the banking sector for over 15 years,…

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CSA supports removal of cost on mental health evidence form

27th September 2017 Consumer Collections |

The Credit Services Association (CSA, has welcomed efforts to remove the cost to the individual for the completion of the Debt and Mental Health Evidence Form (D&MHEF). At a meeting held recently at Number Ten Downing Street, CSA President John Ricketts and Chief Executive Peter Wallwork joined the Minister for Mental Health, Jackie Doyle-Price, and…

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Cooper awarded honorary membership of the CSA

27th September 2017 Consumer Collections |

Jacky Cooper  Senior Compliance Manager, at UK Search has been awarded life honorary membership of the CSA. in return for her devoted service to the credit and debt collection industry. Jacky received her award at the CSA’s Annual Conference (UKCCC) and Gala Dinner at the Hilton Hotel Wembley. Cooper received her award at the CSA Annual Conference…

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Central Bank of Ireland appoints Registrar of Credit Unions

26th September 2017 Consumer Collections |

Patrick Casey has been appointed Registrar of Credit Unions in the Central Bank of Ireland. Casey is currently Head of Resolution in the Central Bank. He will be responsible for the regulation and supervision of the credit union sector in Ireland and succeeds the previous Registrar Anne Marie McKiernan who has recently become Ireland’s representative…

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Beverley Building Society appoint new CEO

25th September 2017 Consumer Collections |

Beverley Building Society has appointed Karl Elliott as its new Chief Executive Officer. Elliott joins from financial services mutual OneFamily in Brighton where he was Marketing Director, having previously worked for Harrogate based Engage Mutual for 15 years. Brian Young, Chair of Beverley Building Society said: “This announcement concludes the board’s thorough process to recruit Karl as…

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Financial software must become more useful to customers

22nd September 2017 Consumer Collections |

Financial services software must become easier to use and more useful to customers in the face of the new Revised Payments Services Directive 2 (PSD2) regulation according to financial software firm Copernicus. Allen Jones, Managing Director at financial software experts Copernicus believes that ease of use and practicality are principles that need to be embraced…

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