Credit, Collections & Insolvency News
Boutique consulting business, Arum has announced record turnover to year end June 2017. Turnover is£4.47m up by 22% on the previous year with operating profit at 7%. Customer feedback is also strong with Arum seeing its Net Promoter Score move up to 66, regarded as an outstanding level for a professional services firm. Arum’s third consecutive…
Read moreOver 35 riders from national law firm Moore Blatch braved the rain on Sunday to take part in their annual London to Windsor Bike Challenge in aid of the Child Brain Injury Trust (CBIT). The CBIT is a national charity that provides support to families affected by childhood brain injury. Donning their distinctive orange Moore…
Read morePeer-to-peer lending platform JustUs has been granted full authorisation by the Financial Conduct Authority (FCA). Founder and Chief Executive Lee Birkett CEO said: “I am thrilled we have secured this authorisation. It has been a long process and we understand the need for the FCA to be thorough and rigorous. It means we can now…
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Speech and customer engagement analytics supplier CallMiner and deceased Account Management services specialist, Phillips & Cohen Associates, have been shortlisted for the ‘Best Customer Insight/Voice of the Customer Initiative’ by the European Contact Centre and Customer Service Awards (ECCCSA) Phillips & Cohen was shortlisted for achieving significant customer experience benefits from its deployment of the…
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The Credit & Collections Technology Awards have confirmed the category list for the 2017 Awards event. The Awards, powered by Credit Connect Media, recognises innovation and technological excellence. Categories include: Innovation in Collections, Lending solution, Credit Risk solution, Best Anti-Fraud solution, Best Collections solution, Best Affordability Assessment solution and Vulnerable Customer Management solution. A full list of…
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The Money Advice Trust has launched a new face-to-face training course designed to help creditor staff to better support customers affected by gambling, alcohol and substance addictions. The course has been developed in partnership with the Royal Bank of Scotland and NatWest, and can be tailored to creditor organisations across a range of sectors. The…
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The ICAEW has released new research on the accounting standard IFRS 9 and warned of the future challenges of bank reporting. IFRS will require banks to show their expected losses earlier than in the past, warning that this approach may make reporting and comparing each bank’s performance more problematic. The ICEAW says that the application of IFRS…
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The Financial Ombudsman Service (FOS) has published its latest six-monthly complaints data relating to banks, insurers and other financial businesses. The figures show that the ombudsman took on a total of around 170,000 new cases in the first six months of this year. This represents a 13% increase in complaint figures when compared to the…
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RSM Restructuring Advisory LLP Administrators of Debt Free Direct has agreed a sale of the business to Aperture Debt Solutions. Debt Free Direct Ltd, based in Chorley, Lancashire, is an Individual Voluntary Arrangement (IVA) business that delivers debt solutions for individuals across the UK and employs 72 people. The Company was part of the wider Fairpoint…
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Business and personal insolvency experts, Fortis Insolvency have announced a Partnership with Encompas Corporation to support and enhance their Know Your Customer (KYC) compliance processes. Manchester based Fortis Insolvency provide advice and support to business and individuals across the north-west who may be facing financial and operational issues. Chris Parry, Managing Director at Fortis Insolvency said “Evolving regulations, not…
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Peer to peer platform RateSetter has appointed Dave Bibby to its specialist property development team, RateSetter Property Finance. In a newly created role, Bibby will have responsibility for development of RateSetter Property Finance’s business across the North of England. Bibby has more than 30 years of experience in the banking sector, with 20 years spent…
Read moreShort term lender, Cheque Centre has gone into administration. The firm once had more than 300 high street branches but last year closed its remaining outlets to focus on trading over the internet under the Square Today brand. FRP Advisory have been appointed administrators. FRP Advisory said the shift in business strategy left Cheque Centre with…
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Home credit specialist Buy As You View(BAYV) has entered administration. Buy As You View, owned by Dunraven Finance, has made 41 job losses with another 226 jobs are at risk. Buy As You View, has 40,000 customers across the UK. EY confirmed it had been appointed by Buy As You View as administrators. EY said…
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