Permanent TSB and Experian agree customer lending journey partnership

15th January 2021 Consumer Collections |

Irish personal finance provider Permanent TSB has signed up to use Experian’s banking categorisation technology to improve its customer lending journeys. The solution produces high levels of accuracy, so Permanent TSB can treat customers fairly and deliver improved outcomes. The categorisation engine is an Irish-specific version and is the first in the market within the…

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Consumer Insight Panel launches

13th January 2021 Consumer Collections |

Nationwide Building Society is to lead an expanded cross-sector group that will see major brands joining civil society to help the UK recover and rebuild in the wake of Brexit and Covid-19. It comes as the building society launches new research alongside Ipsos MORI that sets out the scale of the challenge in helping the…

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Aryza Group acquires Anchor Computer Systems

12th January 2021 Consumer Collections |

The Aryza Group has announced the acquisition of Anchor Computer Systems in a move that the company says will strengthen Aryza’s position within the financial services and insolvency market. Software solutions specialist, Aryza incorporates technology such as Open Banking and AI-informed decision making automate the financial restructuring and recovery journey. Aryza says that through its…

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The Zinc Group launches vulnerability service

11th January 2021 Consumer Collections |

The Zinc Group announces the launch of a new service designed to identify and service the needs of the growing number of vulnerable customers in a post-Covid-19 environment, through its new trading style ‘Safe-Harbour’. The company says that Safe-Harbour has been in development over the last 6 months of 2020 and was launched in January…

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Loans Warehouse appoint Operations Director 

11th January 2021 Consumer Collections |

Former Prestige Finance director of operations Nick Rember is set to join Loans Warehouse in the newly created role of Secured Loan Operation Director. Rember first joined Prestige, now a subsidiary of OneSavings Bank, back in September 1988. He became Operations Director in November 2014 two years after Prestige Finance was purchased by OneSavings Bank…

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Ascent Performance Group makes acquisition

8th January 2021 Consumer Collections |

Ascent Performance Group, the financial services outsourcing business and part of the Irwin Mitchell Group, has announced that it has acquired Excel Collection and Enquiry Services. Ascent says that the deal will strengthen its market-leading position in the provision of field and affordability services to major financial institutions such as banks and building societies. The…

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Santander appoints Chief Customer Officer

8th January 2021 Consumer Collections |

Santander has announced the appointment of Tracie Pearce as the new Chief Customer Officer for Homes. In the new role, Pearce will be responsible for supporting our customers in all aspects of financing their homes. She will also lead the strategic development, digital transformation and innovation of our mortgage business in the UK. In addition…

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KM2 Ethical Finance appoints CEO

8th January 2021 Consumer Collections |

KM2 Ethical Finance has announced the appointment of Brian Kinch as its Chief Executive Officer (CEO) Brian Kinch joins the company from Visa Europe where he was Executive Director, Ecosystem Risk.  Kinch has over 30 years of experience in financial services having served in senior positions for such giants as HSBC, Lloyds Banking Group and Visa.…

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Synergy Car Leasing appoints CFO

8th January 2021 Consumer Collections |

Synergy Car Leasing has announced the appointment of David Brockwell as its Chief Financial Officer (CFO). Brockwell is the former Chief Financial Officer and Chief Operating Officer at Tuskerdirect for 12 years, Brockwell has an extensive background in car leasing solutions. After spending five years as group finance director at ION Trading Systems, Brockwell most…

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Christians Against Poverty appoints new Director of External Affairs

7th January 2021 Consumer Collections |

Christians Against Poverty (CAP) has announced the appointment of Gareth McNab as its new Director of External Affairs. McNab brings with him a wealth of knowledge and experience with over 17 years’ experience in the financial services sector. From starting a debt advice arm of a small charity 15 years ago, he’s worked in a…

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Secure Trust Bank appoints new CEO

6th January 2021 Consumer Collections |

Secure Trust Bank has named former Tesco Bank MD as its new Chief Executive Officer (CEO). David McCreadie has been appointed as its new CEO after Paul Lyam announced he was leaving to join EQ Group. McCreadie is an experienced banker, who has worked in financial services for more than 30 years, and has been…

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EQ appoints Chief Executive Officer

6th January 2021 Consumer Collections |

EQ Group announced the appointment of Paul Lynam as Chief Executive Officer (CEO) with effect from 1st April 2021. Lynam will succeed Guy Wakeley who has been in the role since 2014. Lynam joins from Secure Trust Bank where he has been Chief Executive since 2010. Philip Yea, Chairman of EQ, said “I am very…

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Zinc Group and CCS announce omni-channel partnership

5th January 2021 Consumer Collections |

Financial recoveries specialist, The Zinc Group has announced that it has selected CCS to provide their recently launched Omni-Reach platform.  The service from CCS provides real-time two-way messaging, an intelligent chatbot and is truly multi-channel being deployed by web, SMS, e-mail, and social-media. The chatbot can be trained or can self-learn to complete several tasks…

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