SmartSearch appoints International Development Director

20th November 2020 Consumer Collections |

Leading UK anti-money laundering (AML) firm SmartSearch has bolstered its global growth ambitions with the appointment of an international development director, to oversee its expansion into US and European markets. Martin Turvey has stepped into the role which has been created as part of SmartSearch’s ongoing business growth strategy, reflecting the global demand for the…

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LendingMetrics and Box processing agree underwriting partnership

17th November 2020 Consumer Collections |

LendingMetrics has agreed that its automated underwriting technology is set to be made available via Box Processing. A new tie-up between the two companies will see the full range of LendingMetrics’ products, including its award-winning auto decisioner ADP, integrated within Box’s credit solution platform. The move means finance providers can tap the openly-connected API suites…

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Foundation Home Loans agree decisioning partnership

13th November 2020 Consumer Collections |

Mortgage provider, Foundation Home Loans is moving its underwriting technology to LendingMetrics’ ADP automated platform. The buy-to-let and residential lender has gone live on an automated affordability calculator as the first step in transitioning its underwriting to ADP. David Wylie, Commercial Director of LendingMetrics, said “Foundation Home Loans was keen to find technology that would…

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Visa and Aire agree fintech partner programme

12th November 2020 Consumer Collections |

Aire has been selected to join Visa’s Fintech Partner Connect programme which enables clients to access the next generation of digital payment experiences. Aire’s involvement in the programme, which was launched today, will help to connect Visa’s financial services clients across Europe to Aire’s first-party data, information gathered directly from the consumer, to help inform…

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CSA supports Talk Money Week with video launch

11th November 2020 Consumer Collections |

The Credit Services Association (CSA), the voice of the debt collection and debt purchase sector, has launched a new video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with those a customer owes money to and urges them to be as open and…

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Hodge Bank appoints Head of Customer Experience

27th October 2020 Consumer Collections |

John Connolly has appointed as Hodge Bank’s new Head of Customer Experience. Connolly will lead the new Customer Experience function at Hodge and will be instrumental in driving the business forward from a customer perspective.  He will work in the new Retail Banking division which encompasses the lending, savings and customer service functions at Hodge and…

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Computershare Loan Services donates £3,800 to charity

27th October 2020 Consumer Collections |

Computershare Loan Services has donated £3,800 to Scotland’s national children’s charity. The donation will fund the charity’s money advice services, which helps families that have fallen deeper into crisis as a result of the coronavirus to maximise their income and manage debt whilst providing emotional and practical family support. Linda Jardine, Director of Children and…

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LendingMetrics celebrates 10th year anniversary and office move

26th October 2020 Consumer Collections |

Automated underwriting technology specialist, LendingMetrics, which celebrates its 10th anniversary this week,  has also announced that it has moved its operation to a much larger new site that provides employees with HEPA-filtered air, hand-sanitising stations and widely-spaced desks to ensure a two-metre distance is kept at all times. The site also has three sophisticated video-conferencing…

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PurplePatch launches mid-term contract renegotiation service

26th October 2020 Consumer Collections |

As the credit risk market continues to deal with extraordinary changes, credit information consultancy PurplePatch, has launched a new service to aid the renegotiation of credit risk information agreements mid-term. Credit providers are finding it more and more difficult to negotiate “static” agreements that withstand the pressure of change. Despite good intentions, unexpected difficulties do…

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StepChange launches 12-month reduced payment plan

22nd October 2020 Consumer Collections |

Debt charity, StepChange has announced that it has launched a new 12-month reduced payment plan for households temporarily affected by Covid. The company says that its new Covid Payment Plan (CVPP) is aimed at people who just need a bit more time and a bit more forbearance to get back to resuming full payments on…

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Consumer payment deferrals continue to decrease

22nd October 2020 Consumer Collections |

Latest figures from UK Finance have revealed that the number of customers on a payment deferral has significantly decreased in recent months. Of the 4.4 million payment deferrals granted across mortgages, credit cards and personal loans since the start of the pandemic, 323,700 are currently still in place. The support provided by lenders builds on…

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Jaywing appoints two new senior hires

22nd October 2020 Consumer Collections |

Data-powered integrated agency Jaywing, has announced the appointment of two senior team members to its financial and professional services team. Phil Stott joins Jaywing as Client Director. With twelve years experience as strategic planning director at Brass, and a further combined twelve years of industry experience at Propaganda and First Direct. Stottl will head up…

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Zinc appoints Head of Operations

21st October 2020 Consumer Collections |

The Zinc Group has welcomed Kirsty-Louise McQueen as its newly appointed Head of Operations covering its two locations in Glasgow and Stratford Upon Avon McQueen brings a wealth of senior operational experience having previously worked with HSBC, Hutchinson 3 and the Capita Group. In her new role, McQueen will lead the existing operations team ensuring…

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