Energy suppliers hold £6.7bn credit belonging to 16m households

More than 16 million households have over £6.7 billion in energy credit balances with their suppliers according to new research from Uswitch.com.

Credit balances are £5.3 billion higher than last year against the background of a mild winter and household efforts to reduce energy use. Households also benefited from the £400 in Government energy support between September and March.

The number of households in credit has risen by five million, up from 11 million households this time last year, with more than eight million bill-payers now in credit over £200.

Energy bill-payers in debt have fallen from six million to four million over the same period, with the total amount of debt owed decreasing from £1.2 billion to £920 million. However, the average amount owed by households in debt has risen from £188 to £234.

Over half of households in credit (53%) say they will leave the money with their supplier to try to reduce their monthly payments going forward. A fifth (18%) say they will ask their supplier to return some of their credit, while only 14% will request for all of it to be returned.

Two thirds (64%) of consumers in credit say they have received an automatic refund from their supplier in the past 12 months, while half of households (54%) don’t know how to reclaim credit from their provider.

Plymouth is the city with the highest energy credit at £603 on average for every household, while Glasgow residents had the lowest amount at £302. Glasgow also had the lowest energy debt among UK cities at £78 per household on average, which Norwich had the most at £348 per home.

A quarter of households with credit (26%) say they have a higher balance this year compared to 2022. Nearly three in five bill-payers (66%) with higher credit attribute this increase to the £66-a-month bill support they received from the Government, while half (47%) say it is down to cutting their energy use.

Two in five (40%) say their higher energy credit is due to their supplier setting direct debits too high.

Uswitch.com is advising consumers to check their credit balance and consider reclaiming any excess amounts. If your balance feels too high, have a conversation with your supplier about what might be sensible to have refunded or whether it’s possible to lower your direct debit payments if appropriate. More than nine in ten people received their refund within four weeks.

Richard Neudegg, Director of Regulation at Uswitch.com, said “This high level of any credit suggests that energy-saving awareness campaigns and cost-of-living support have played a part in protecting consumers from what could have been an even more difficult winter. It could also raise the question of whether direct debits set by suppliers in reaction to the energy price hikes have been much higher than they needed to be.”

“Normally we’d expect to see people exit winter with little or no credit balances, but a substantial number of households have weathered the storm, leaving suppliers sitting on nearly £7 billion. If you are in credit, consider asking your supplier to refund some or all of your money, particularly if it will help ease other financial pressures. You should also ask your supplier to check that your direct debit is set at the right level for the amount of energy you use.”

“Although the number of households in debt has fallen, it is important that those who do owe money to their suppliers continue to be given the support they need. Wholesale energy prices have fallen since December and the prospect of lower bills is on the horizon, but costs are still historically high. Those struggling during the cost-of-living crisis continue to need help from the Government and suppliers.”

“It is important that people without a smart meter continue to keep their supplier up to date with regular meter readings to ensure bills are as accurate as possible. Your supplier may also request new readings if you ask them for your credit to be refunded.”

Average credit and debt by UK cities

Location	Average credit	% in credit	Average debt	% in debt
Plymouth	£603	50%	£271	13%
Brighton	£464	55%	£272	14%
Sheffield	£441	51%	£190	17%
Manchester	£431	56%	£287	15%
Bristol	£423	45%	£190	14%
Birmingham	£422	60%	£235	13%
London	£418	56%	£231	15%
Norwich	£417	59%	£348	13%
Liverpool	£404	66%	£276	11%
Newcastle	£399	63%	£128	9%
Leeds	£382	55%	£202	19%
Southampton	£361	64%	£318	18%
Edinburgh	£361	69%	£200	11%
Cardiff	£360	56%	£230	15%
Nottingham	£341	68%	£250	7%
Glasgow	£302	58%	£78	15%