FCA data shows 10% increase in complaints

29th October 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018. Complaints continued to increase for the fourth successive half year, reaching a new record level of 4.13 million complaints made to 3,161 firms. This was a 10% increase compared with the previous 6-month period. 98%…

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Call for community service to replace imprisonment over council tax avoidance

22nd October 2018 Consumer Collections |

Community service should replace the sanction of imprisonment for non-payment of Council Tax, according to the Civil Enforcement Association (CIVEA). The industry proposal is in response to a consultation by Financial Secretary, Mark Drakeford AM, which calls for a ban on imprisonment for anyone who does not pay their Council Tax. CIVEA, which represents the…

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Energy price cap won’t cut bills for 30% – Which?

22nd October 2018 Consumer Collections |

The new energy price cap won’t cut bills for customers on three in ten dual-fuel deals, some of which cost almost £200 more than the cap per year for a medium energy user, according to new Which? Research. Which? looked at all energy deals available and identified more than 70 fixed deals that were more…

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Phoenix Commercial acquired by JBW Group

26th September 2018 Company News |

Enforcement specialist JBW have announced have acquired Phoenix Commercial. The agreement will create the UK’s second largest enforcement company. The deal follows an acquisition of the shares in Phoenix by JBW, with funding provided by OUTSOURCING Inc OUTSOURCING Inc. is a Japanese listed company with headquarters in Tokyo and has expanded its operations internationally in Asia,…

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2018 Credit & Collections Technology Award winners announced

17th September 2018 Consumer Collections |

The winners of the second annual  2018 Credit & Collections Technology Awards have been revealed. There were sixteen winners from the eighteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards ceremony was held at Credit Services Association’s (CSA) annual Gala dinner at the…

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Credit & Collections Technology Awards 2018 revealed

14th September 2018 Consumer Collections |

The winners of the second annual Credit & Collections Technology Awards were announced last night at the Credit Services Associations’s annual Gala dinner at the Crown Plaza in Stratford-upon-Avon. Eighteen winners from the Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation were revealed. Stay tuned…

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Ministry of Justice suspends enforcement upgrade

11th September 2018 Consumer Collections |

The Ministry of Justice (MOJ) has announced it has had to suspend its Transforming Compliance and Enforcement Programme (TCEP) enforcing court orders and collecting historic criminal debt will continue unchanged after further upgrades to the service, including systems and technology, were put on hold. The plans are no longer affordable within the Ministry of Justice’s…

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Charity urges tougher regulation of bailiffs as household debt levels hit £18.9bn

21st August 2018 Consumer Collections |

Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion. Last year, the charity helped one person every 3 minutes with bailiff issues. In 2014, the government introduced reforms which were meant…

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Second charge mortgage repossessions fall in Q2

15th August 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q2 2018 was 38, 2.6% lower than in the same quarter in 2017. The annual rate of second charge mortgage repossessions (as a percentage of average outstanding agreements) in the twelve months to June 2018…

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20% jump in personal insolvencies for under 25s in a year

13th August 2018 Consumer Collections |

Personal Insolvencies for the UK’s under 25s have risen 20% in just a year, from a total of 4,709 in 2016 to 5,640 individuals in 2017, according to new analysis from Moore Stephens. Within the under 25s age bracket, women are more likely to become insolvent than men with 3,175 women going insolvent in 2017…

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Consumer debt judgements in Scotland rise by 20%

6th August 2018 Consumer Collections |

The number of debt decrees registered against Scottish consumers has risen by 20% during the first half of 2018, according to latest figures released by the Registry Trust. During Q1 and Q2 2018, 13,190 debt decrees were registered against Scottish consumers, 20 percent more than in the first half of 2017. This combined with an…

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Debt judgement settlements decrease

6th August 2018 Enforcement |

The total number of defaults and small claims judgments issued in Northern Ireland during the first half of the year rose to the highest levels since 2012, according to figures released today by Registry Trust. However, the percentage of judgments marked as satisfied was just a fifth of the percentage satisfied in England and Wales…

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Northern Ireland government bodies are largest debt claimants

3rd August 2018 Consumer Collections |

In the past two years, government bodies in Northern Ireland accounted for a larger proportion of debt judgments than lenders, according to the latest figures released by Registry Trust. Governmental organisations took to court 34 percent of judgments issued for the top 50 claimants during 2016 and 2017; lenders accounted for 33 percent. Housing organisations…

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