Number of Wigan council tenants falling into arrears grows

1st September 2017 Consumer Collections |

Wigan council has seen a rise in tenants falling into arrears with the ratio of tenants failing to make council rent payments rising in the past three years. A report given to the town hall’s housing advisory panel has highlighted the growing problem of people missing more than seven weeks of payments in a row. Contrary…

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Money Statistics: August 2017

8th August 2017 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for August 2017: Personal debt in the UK Total UK personal debt The average total debt per household – including mortgages – was £57,005 in June. The revised figure for May was £56,791 Based on June 2017 trends, the UK’s total interest repayments on personal…

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Wolverhampton Council sign up to Citizens Advice Protocol

24th July 2017 Consumer Collections |

City of Wolverhampton Council has become the first local authority in the country to sign up to a new protocol to promote best practice for dealing with people who get into difficulties paying their council tax. The protocol has been created to get local authorities, enforcement agencies and advice agencies working together to help people…

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Card charges to be outlawed

20th July 2017 Consumer Collections |

The government has announced that  card charges will be consigned to history, after Ministers act to end these unfair fees for millions of people across the country.rules that will mean card-charging in Britain – where people can be charged 20% extra for purchases like a flight just for paying with a credit card – will come to…

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New law will give Consumers more control over finance data and decisions

20th July 2017 Consumer Collections |

Consumers will have greater control over their bank data and financial decisions thanks to new laws coming into force in January. The government is bringing in a new regulatory regime for innovative FinTech firms which will transform the way people engage with their finances and make it possible to manage all of their finances at the…

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Coventry Council owed £12.5 million in council tax

11th July 2017 Consumer Collections |

Coventry City Council is owed more than £12.5million in council tax, according to a new report. Only six of 36 metropolitan councils in England had lower levels of council tax arrears relative to their collectable council tax at the end of March 2017. However, only four metropolitan local authorities collected more council tax arrears than Coventry in 2016/17.…

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Council owed nearly £12 million in council tax despite recovery success

10th July 2017 Consumer Collections |

Aberdeenshire Council is owed more than £12 million in unpaid council tax for the last four financial years with the figure rising to more than £18 million including council tax owed from the financial year 2016/17. Since 1993, the local authority is owed almost £33.3m in unpaid council tax.cAn Aberdeenshire Council spokeswoman said: “We take…

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FSB calls for Government to end delays in business rate relief fund

7th July 2017 Local Authority Collections |

The Federation of Small Businesses (FSB) has called on Communities Secretary Sajid Javid to provide a letter of direction to local councils in England to speed up help for small firms facing unacceptable increases in their Business Rates. £300 million in discretionary relief was promised in the Budget in March, yet many local authorities have so…

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1st Credit and Hammersmith & Fulham Council launch joint venture

6th July 2017 Consumer Collections |

Hammersmith & Fulham Council and Debt Purchaser 1st Credit have launched a new joint venture: H&F Ethical Debt Collections, at the Local Government Association’s annual conference in Birmingham.The partnership changes the way public sector debts are handled, ending the two-tier treatment of customers in debt by applying Financial Conduct Authority (FCA) standards to public as…

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New toolkit helps creditors to support people who fall behind on payments

5th July 2017 Consumer Collections |

A new toolkit to bring consistency to the way creditors work with debt advice agencies when collecting repayments from people who are in debt has been launched by the Money Advice Service today. This is the first time that all major debt advice agencies and creditors have worked together to raise standards of creditor practice…

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Research shows how Local Authorities can improve Council Tax collection practice

28th June 2017 Consumer Collections |

The Debt Counsellors Charitable Trust has today published new research which identifies good practice for Local Councils when collecting Council Tax debts. Sevan local councils agreed to be interviewed for the report and based on these interviews, it details recommendations that would allow the collection of council tax in a more responsible, fair and consumer focused…

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Overdue bills and housing arrears triple in a decade

14th June 2017 Consumer Collections |

Debt charity Christians Against Poverty has discovered that household bills and costs have tripled in the past ten years. A decade ago, the average client owed £1,412 in priority arrears, a figure representing just nine per cent of that person’s whole debt problem. In 2016, it had ballooned to £4,582, nearly a third (32%) of…

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FEATURE: GDPR – The Accountability Principle

11th April 2017 Arrears and Recoveries |

With the implementation date just over a year away, there is still a lot of conjecture surrounding the impending General Data Protection Regulation (GDPR), particularly around its appropriateness and applicability once the UK leaves the EU. One thing that is clear, however, is that now is the time for any firm handling personal data to…

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