Credit, Collections & Insolvency News
New YouGov polling by StepChange Debt Charity reveals more than one in four adults (27%), equivalent to around 14.3 million people, will struggle to afford Christmas this year, which rises to almost one in three (31%) among parents with children at home. With the cost of living still stubbornly high and millions struggling to make…
Read more
Ofcom has fined Virgin Media £23.8 million, after it disconnected telecare customers during its programme to migrate customers to digital landlines. Landline phone calls have traditionally been delivered over a copper-based network known as the public switched telephone network (PSTN). This network is beyond its intended lifespan and is becoming increasingly unreliable, so it needs…
Read more
Credit Connect hosted its Autumn Credit & Collections events series in Manchester last week at the Midland Hotel. The event, which concludes the Credit Connect event series for 2025, included the Commercial Credit & Collection Conference, Credit & Collections Technology Think Tank and the 8th Credit & Collections Technology Awards. The day kicked off with…
Read more
Chancellor Rachel Reeves has announced the autumn budget for 2025. Commenting on the Budget, Vikki Brownridge, CEO at StepChange said “Today’s announcement of the removal of the two-child limit is an immediate, cost-effective way to lift hundreds of thousands of children out of poverty. It is a decisive move that will reduce the risk of…
Read more
With possible income tax and threshold reforms expected in the Budget, new data from Howden Life and Health reveal families are already under pressure, with millions forced to borrow from friends and family, take out loans, and even cancel insurance policies to cover sudden costs. As part of its Health Gap report, Howden Life and Health surveyed 3,000…
Read more
One in ten (8%) of people have no emergency savings at all, rising to one in ten women (10%) according to Hargreaves Lansdown (HL) Savings and Resilience Barometer. The research found that 11% of the squeezed middle (35-54), 12% of single people and 17% of renters do not have savings, whilst 11% have £100 or…
Read more
The gap between the UK’s wealthiest and poorest consumers is widening, according to a survey of 20,000 European and 1000 UK consumers by credit management group Intrum. The European Consumer Payment Report is an annual survey across 20 countries found only 48 per cent of the UK’s low-income consumers are confident they can pay all of their…
Read more
Energy regulator Ofgem has announced a 0.2% rise of the energy price cap for the period covering January to March 2026. Thd change amounts to a small increase of around 28 pence a month for the average dual fuel household. Year on year when adjusted for inflation the new cap is 2% or £37 lower…
Read more
The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…
Read more
New Skipton Building Society research has revealed that 42% of over 65s are worried about this coming winter, with the cost of heating and energy bills topping their list of concerns (86 per cent), followed by the overall cost of living (76 per cent) and homes not being warm enough (58 per cent). To shine…
Read more
A new report from the Credit Services Association (CSA), the UK trade association for debt collection and purchase, is calling on the Government and Information Commissioner to turn the tables on online ‘influencers’ who give inaccurate advice to unsuspecting consumers, including those already facing significant problem debt. The new report has found that one of…
Read more
New research from Creditspring has found that half of people (49%) say higher prices for essentials are their biggest worry ahead of the Budget, followed by rising energy bills (47%) and income tax freezes (35%) The research also revealed that the average person has spent hundreds of pounds in the past year on unplanned expenses…
Read more
Debt resolution specialist, DCBL, has appointed Jamie Gibson as its new Managing Director. Gibson joins DCBL from Water Plus, where he played a key role in the creation and operational build of the commercial water retail business serving over 350,000 customers. He rose to the role of Managing Director for corporate customers, focusing on operational efficiency,…
Read more