Credit, Collections & Insolvency News
Free debt advice provider PayPlan has teamed up with British Sign Language (BSL) Video Interpreting Service, SignVideo, to improve accessibility to customers across the UK, becoming the first UK debt advice company to provide access to this service. SignVideo is the market leader in delivering live and on-site BSL video interpreting and is already a…
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Perch Group has announced that it has been awarded ISO9001 and ISO27001 certifications for the provision of debt purchase and debt recovery, including legal services. The certification provides an internationally recognised benchmark of best practice management standards and demonstrates Perch Group’s commitment to continual improvement with measures in place to assist regulatory and legislative compliance…
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Citizens Advice is calling on the government to introduce an energy social tariff by 2024. The charity believes targeted financial support in the form of a social tariff is the long-term solution to millions of people spending excessive amounts on their bills, both now and during what could be a decade of record prices ahead.…
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Age UK is leading calls for a pre-payment meter (PPM) amnesty amid concerns that forced installations are leading to vulnerable older people ‘self-disconnecting.’ The research shows that well over half a million older households one in four of pre-payment meter customers are now dependent on this form of pricier, pay-as-you-go energy Older households account for…
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Reg tech provider, Comentis has announced the launch of its new customer vulnerability assessment for lenders and brokers working in consumer finance. Comentis provides an online vulnerability assessment to identify vulnerable customers and provide tips and advice on how best to support them as they go through the finance process. Jonathan Barrett, CEO of Comentis…
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One in seven people have skipped meals due to the rising cost of living, new Which? research has found. According to the latest findings from Which?’s Consumer Insight Tracker, a number of households are going without food and sitting in cold homes due to the rising cost of living. One in seven (15%) said they…
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A new survey of homeowners who pay a mortgage, conducted by independent market research firm Danebury Research on behalf of global technology specialist Dye & Durham, fas found that the ongoing cost of living crisis is affecting the mental health of more than half (56%) of UK mortgage holders who have genuine concerns over their…
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The Chancellor is set to receive a short-term borrowing boost in his Budget, some of which he will use to prevent a spike in energy bills and petrol prices next month. But in the face of a longer-term weak outlook he faces tough choices on how to resolve public sector strikes and boost Britain’s growth…
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A minority of women are more likely to face pension poverty in the UK, with black women worst impacted according to research by Scottish Widows. The Women and Retirement Report shows that the financial gender gap continues to prevail with women from ethnic minorities facing an uphill battle at every stage of their financial life,…
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To mark International Women’s Day on 8th March, the free debt advice and ongoing support service Money Wellness has committed to delivering female-led advice to women who have been left in financial difficulties as a result of coercive or abusive relationships. It is also using the initiative to call for creditors to come together to…
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A new report from Innovate Finance, published with EY. says regulatory constraints are preventing fintech firms from boosting financial inclusion and helping consumers through a cost-of-living crunch. The report urges regulators to swiftly expand the UK’s open banking regime and loosen rules on robo-advice so consumers can access free financial guidance on managing their debts.…
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Cash Access UK has said lenders will open hundreds of banking hubs over the next few years as the programme accelerates. Cash Access UK Chief Executive Officer Gareth Oakley says that the not-for-profit company has 38 hubs in the pipeline and is preparing to open its fifth and sixth hubs in London and Scotland. The…
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A new report suggests that the Government made £2.4 billion by selling mortgages from collapsed lenders to investment firms, with 200,000 mortgages sold to firms that cannot offer new deals. With other lenders refusing to accept these homeowners, they have been left as so-called ‘mortgage prisoners,’ trapped on high rates. The London School of Economics…
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