Call for energy efficiency drive to tackle cost of living crisis

11th January 2023 Consumer Collections | #energy

Improving the energy efficiency of the UK’s buildings will permanently bring down energy bills for households and boost energy independence, say four leading associations. Energy UK, the Local Government Association, the Federation of Master Builders and the National Housing Federation are calling on the Government to continue to prioritise energy efficiency as a core solution…

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Rents rise at fastest rate in seven years

Latest Office for National Statistics (ONS) figures shows that tenants renting from private landlords have seen the highest rise in rents since comparable records began seven years ago. Rents rose 4% last year as landlords passed on the costs of higher mortgage rates. A poll of tenants surveyed in December saw a quarter say their…

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Government criticised over £42bn of unpaid tax

11th January 2023 Arrears and Recoveries | #Tax debt

The Government has been criticised for failing to collect £42bn in unpaid tax from businesses and individuals. The Public Accounts Committee (PAC) says HMRC is still not deploying the resources required to maximise the tax revenues it collects or provide an acceptable level of customer service. At a time of huge strain for the public…

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Contact centres failing to grasp customer interaction needs

11th January 2023 Consumer Collections |

Over 70% of UK organisations that offer contact centre services are failing to implement new ways of communicating with their customers, new research by Sigma Connected and Arum has found. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to…

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Households halfway through two-year cost-of-living crisis with incomes set to fall by £2,100

Typical household disposable incomes for working-age families are on track to fall by 3 per cent this financial year, and by 4 per cent next year, with the two-year cost-of-living squeeze set to leave families £2,100 worse off and only the very richest households seeing their incomes rise, according to new research by the Resolution…

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HMRC expected to get tougher on tax bill debt collections

BDO is warning taxpayers who are in arrears that HMRC is expected to get much tougher when it comes to recovering tax debts in 2023. For the last two years, HMRC has waived late filing and late payment penalties for a month after the 31st January Self Assessment deadline to ease Covid pressures, but the…

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Rental demand starts to fall

6th January 2023 Consumer Collections | #rent demand

Research from estate and lettings agent, Barrows and Forrester, has revealed that tenant demand has started to fall across England’s rental market, with demand down by as much as 29% in some parts of the country. The research index monitors rental listings across the nation, taking an average demand score for each English county based…

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Warm winter may lead to lower energy bills

5th January 2023 Consumer Collections | #energy cap

Latest forecasts for the Default Tariff Cap (price cap) released by Cornwall Insight, have shown energy bills for a typical household are predicted to be below the government’s Energy Price Guarantee (EPG) from July (Q3 2023) this year. Despite the fall in these forecasts, bills are set to remain significantly above pre-pandemic levels – settling…

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Three out of five consumers anticipating financially difficult year

New research from Go.Compare has discovered the UK’s top five financial concerns as we start the new year, with spending less on outgoings and saving into a deposit account topping the table. More than 2,000 UK adults were surveyed by the comparison site and found that 58% of those questioned admitted they were anticipating a…

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Millions of low-income households to get cost of living payments in Spring

4th January 2023 Consumer Collections |

The Department for Work and Pensions (DWP) has announced more detail on the payment schedule for the next round of cost of living support unveiled in the Chancellor’s Autumn Statement, building on payments made to over eight million people in 2022. The new £900 cash boost for over eight million eligible means-tested benefits claimants, including…

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British workers face return to 2006 real-term wages

4th January 2023 Consumer Collections |

PwC has forecasted that UK real wages in 2023 are set to fall back to 2006 levels, which could see British workers overtaken by French counterparts in G7. House prices are set to decline by 8%, and sales to fall below one million for first time in a decade with the UK set to see…

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More than eight million financially stretched

3rd January 2023 Arrears and Recoveries |

More than eight million adults are financially fragile and at risk of being over-stretched due to record levels of unsecured debt and rising interest rates amid the cost-of-living crisis, according to a report by PwC and TotallyMoney. The report found that 8.9 million adults are showing signs that their finances are teetering on the brink,…

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Third of adults just £20 away from falling into crisis

3rd January 2023 Consumer Collections | #debt support

New analysis from Citizens Advice has found that more than one in three UK adults (37%) say they’d find it difficult or impossible to cover even a £20 increase to their monthly outgoings. This equates to 17.7 million people in England and Wales. This figure is particularly high for some groups, including 58% for people in…

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