Identity fraud hits record high

18th June 2019 Consumer Collections |

Cifas, the UK’s fraud prevention service, has published its annual report which indicates that Identity fraud has reached a record high. The Fraudscape report data identifies and analyses the country’s fraud trends based on 323,660 cases of fraudulent conduct recorded in 2018. The data, from over 470 organisations, including major UK brands from across the…

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Government proposes new powers to fine firms that exploit consumer loyalty

18th June 2019 Consumer Collections |

Firms that overcharge or mislead their customers could be hit with direct fines without the need to go through a court, under plans unveiled by Business Secretary Greg Clark. The government has confirmed it will consult on giving the Competition and Markets Authority (CMA) new powers to decide itself whether consumer law has been broken,…

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Faster payments API launched by Acquired.com

17th June 2019 Consumer Collections |

Payments specialists Acquired.com has announced that it has launched an API with the aim of driving faster payments.  The new platform solution can be used for acquiring, processing, and payment out. The new solution will provide a full view on the transaction from pay in to payout or in the case of our lenders visa…

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Bank of Mum & Dad average contribution rises by £6,000

17th June 2019 Consumer Collections |

A new report from FTSE100 financial services group Legal & General and Cebr shows that, amidst a reduction in transaction volumes across the UK housing market, it has been highlighted that the Bank of Mum and Dad (BoMaD) will fund nearly 20% fewer property purchases than in 2018. The jump in BoMaD loan sizes has…

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One in ten Scots have been a financial scam victim

17th June 2019 Consumer Collections |

More than 400,000 Scots (10%) have fallen victim to a financial scam at some point in their lives, new research by Bank of Scotland and YouGov has revealed and one in three people (29%) know someone who has been duped by a fraudster. Despite this, 84% say they feel confident that they would be able…

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Personal insolvencies worst in UK’s steel towns

17th June 2019 Consumer Collections |

The Top 3 worst areas (out of 174) in the UK for increasing rates of personal insolvencies over the last five years were all steel towns according to new research by UHY Hacker Young. With the collapse of British Steel there are concerns over what impact this will have on the last remaining steel towns.…

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Legacy IT systems lose lenders £157m

14th June 2019 Consumer Collections |

White label platform for point-of-purchase lending specialist Divido has released the findings of its latest research which indicates that UK lenders have lost estimated point-of-sale finance will be worth over £157 million to their individual business over the next 12 months. Alongside this, UK lenders are set to invest an average of £19.6 million into…

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Half of millennials provide parents with financial support

14th June 2019 Consumer Collections |

M&S Bank research has revealed that almost half (49 percent) of millennials (23-38 year olds) have provided financial support to their parents. This increases to 54 percent for the younger Gen Z-ers (16-22 year olds), who have supported their parents more than any other age group. The insight debunks common misconceptions about the bank of…

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Shell Energy to compensate overcharged customers

14th June 2019 Consumer Collections |

Shell Energy Retail is to refund and compensate around 12,000 customer accounts it overcharged on its default tariffs when the price cap was introduced. In addition, the supplier will pay £200,000 to Ofgem’s consumer redress fund, equating to a total payment of £390,000. The price cap for 11 million customers on poor value default tariffs…

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Generation rent drives the rise in car finance

14th June 2019 Consumer Collections |

Paying upfront for a car is increasingly falling out of favour with UK drivers according to research from Close Brothers Motor Finance. In the past year, the proportion of drivers saying they will opt for finance, leasing or renting for their next car has increased by 15% (from 37% in 2018 to 43% now). While…

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Ofgem launches vulnerable consumers strategy

13th June 2019 Consumer Collections |

Energy regulator Ofgem has started a conversation with key stakeholders on its new Consumer Vulnerability Strategy until 2025. The Consumer Vulnerability Strategy outlines five themes with outcomes that Ofgem is seeking views from stakeholders and consumers on: Improving identification of vulnerability and smart use of data Supporting those struggling with their bills Driving significant improvements…

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‘Bank of Nan and Grandad’ gives £53bn to support two generations

13th June 2019 Consumer Collections |

Over 50s are increasingly financing not just one, but two generations; boosting spending money, gifting lump sums, or providing childcare – totalling £53bn per year according to new research from Saga. The research has revealed that 69% of over 50s provide financial support to their children and 57% to their grandchildren. In fact, four in…

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Relentless change is constant in mortgage criteria

13th June 2019 Consumer Collections |

Relentless change is the only constant in UK mortgage criteria according to analysis Knowledge Bank The research by the criteria specialist reveals that the top five most searched-for criteria by brokers have changed every single month in each of the eight lending types on Knowledge Bank over the past twelve months. This equates to 96…

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