Credit, Collections & Insolvency News
Business data, insights and analytics specialist, Graydon has announced a strategic technology partnership with global financial crime experts, TruNarrative. The partnership will provide a comprehensive onboarding tool for the UK’s business community. Graydon Onboarding is the UK’s first commercial onboarding solution combining credit decisioning, fraud detection and compliance screening. With fraud on the rise (estimated…
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Here is an overview of The Money Charity’s latest statistics for September 2018: Personal debt in the UK People in the UK owed £1.592 trillion at the end of June 2018. This is up from £1.545 trillion at the end of June 2017– an extra £900.74 per UK adult. People in the UK owed £1.5955 trillion at the end of July…
Read moreResearch from price comparison site Money Guru has revealed that more than half of consumers under 35 would prefer to talk about embarrassing health issues or the intimate details of a relationship than their financial woes. Money Guru’s data shows that 63% of consumers feel negative and disturbed emotions when thinking about their finances. However,…
Read moreThree water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. The annual complaints report by the Water Watchdog shows that nine out of 21 water companies in England and Wales…
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Omnichannel contact centre technology specialist Noble Systems has announced that it has opened a new London office alongside confirmation of a number of new appointments. Noble welcomed James Riley, VP Sales & Marketing EMEA & India, who joined at the end of last year, bringing with him extensive experience in company growth and expansion. In addition,…
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The Information Commissioner’s Office (ICO) has issued credit reference agency Equifax with a £500,000 fine for failing to protect the personal information of up to 15 million UK citizens during a cyber attack in 2017. The incident, which happened between 13 May and 30 July 2017 in the US, affected 146 million customers globally. The…
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The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and Collections Conference Gala Dinner (UKCCC). This year’s event took place at the newly refurbished four-star Crowne Plaza in Stratford-Upon-Avon on 13 September. The conference was divided into morning and…
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New research from Citizens Advice reveals an estimated 4 million people in the UK have been charged for phones they already own, paying a total of £490 million extra on their last contracts. Three of Britain’s biggest mobile phone networks – EE, Three and Vodafone – routinely charge customers extra for their handsets after they…
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Green Star Energy has paid compensation for mis-selling to 8,815 customers who were offered only Green Star Energy tariffs when visiting a bespoke page on the price comparison website Utility Discount, which was accessible only via an online advert. Green Star Energy has also paid additional money to Ofgem’s consumer redress fund after it failed…
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Retail finance technology provider Deko has appointed a new Chief Technology Officer to accelerate the development of its platform, deliver continual product innovation and harness the imminent launch of major new partnerships. Mufti Monim joins from Lebara Money, where as head of technology he set up an international money transfer platform in the UK, achieving…
Read moreQualco UK has retained its ISO 27001:2017 certification by The British Assessment Bureau, having first achieved it three years ago. ISO 27001 is the internationally recognised framework which helps organisations manage and protect their information assets so that they remain safe and secure at all times. By achieving this certification, Qualco has demonstrated its commitment…
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The winners of the second annual 2018 Credit & Collections Technology Awards have been revealed. There were sixteen winners from the eighteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards ceremony was held at Credit Services Association’s (CSA) annual Gala dinner at the…
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High-cost short-term lender CashEuroNet UK has topped the latest the Financial Ombudsman (FOS) complaints table. Complaints against CashEuroNet UK shot up by more than 200 per cent in the first half of this year – more than double the rate that drove rival Wonga into administration. But the data, from the Financial Ombudsman Service (FOS), which adjudicates…
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