Call for family and friends to spot the signs of problem debts

20th June 2017 Consumer Collections |

The Money Advice Service is calling on friends and family to spot the signs that people close to them might be experiencing problem debts. Debt and money worries are often seen as a taboo subject in the UK so it is time to get people talking about their money worries and get them to advice…

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Over a quarter of Brits have personal debt repayment fear

19th June 2017 Consumer Collections |

A TDX Group Consumer Debt Report has revealed that over a quarter (28%) of Brits fear they may not be able to keep up with repayments on their personal debt. The online survey, conducted by YouGov, also found that unsecured debt now tops average monthly earnings¹, with more than one in four (28%) owing in…

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Card payments more than double over a decade

19th June 2017 Consumer Collections |

The number of purchases using debit and credit cards has more than doubled in the past 10 years, as contactless payments and online retail have driven a change in the way consumers pay, according to a report from The UK Cards Association. Debit and credit cards were used to make 16.4 billion purchases in 2016,…

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FCA Chair to leave post next year

19th June 2017 Consumer Collections |

John Griffith-Jones, Chairman of the Financial Conduct Authority (FCA) and the Payment Systems Regulator (PSR), has confirmed that he will leave both organisations at the end of his term of office, on 31 March 2018. Griffith-Jones commented “I committed to a five year fixed term to chair the FCA and, in so doing, to help…

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Over half of Scots sometimes run out of money before payday

19th June 2017 Consumer Collections |

More than half of Scots (51%) say they occasionally run out of money before payday, with 15% saying they do so ‘most of the time’ or ‘always. The figures are part of a new report by Citizens Advice Scotland which aims to take a snapshot of the financial realities facing Scots in 2017, and in particular,…

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Borro CEO steps down from role

16th June 2017 Consumer Collections |

Alternative secured specialist lender Borro, has announced that Chief Executive Officer and Founder Paul Aitken is to leave the company. Aitken, who founded the company in 2008, led Aitken, who founded the company in 2008, led Borro through its early growth stages online, expansion into the American market, and the launch of property lending in…

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Volvo Car UK appoints new Head of Financial Services

16th June 2017 Consumer Collections |

Selwyn Cooper has been appointed Head of Financial Services of Volvo Car UK. The new role will see Cooper heading up the Volvo Car Financial Services division, with responsibility for the management and delivery of the expanding range of finance and insurance products offered by Volvo in the UK. Cooper has worked at Volvo for…

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FEATURE: Technology and Reputation Risk

15th June 2017 Consumer Collections |

The price of an undelivered email Mobile payments, online banking and apps mean customers increasingly interact with banks and credit card companies through digital platforms. However, the boom in offering customer convenience is not without challenges. Poor back-office IT to support these systems is putting many banks at financial and reputational risk. Tens of millions…

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Money Statistics: June 2017

15th June 2017 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for June 2017: Personal debt in the UK People in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult Per adult in the UK…

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3.9 million families have no financial protection

15th June 2017 Consumer Collections |

Research from Scottish Widows reveals that more than half (53%) of men in the UK with dependent children have no life cover, meaning that 3.9 million families are potentially putting their financial security at risk if the unexpected were to happen. The research also shows that only 16% of fathers have a critical illness policy, leaving…

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Credit Union closes

15th June 2017 Consumer Collections |

Plough & Share Credit Union has closed after it was revealed it was in default and could not repay deposits to its 2,550 members. The Financial Services Compensation Scheme (FSCS) has stepped in to protect members of the Credit Union. The FSCS will compensate the vast majority of members within seven days. The scheme will use…

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CAP launches client report

14th June 2017 Consumer Collections |

Christians Against Poverty (CAP) has launched its latest Client Report. The report examines the collaboration between CAP and other organisations, which makes transformation in people’s lives and circumstances possible. One client’s story explores how the credit industry, referral partners, local communities and the Church can all work with CAP to tackle poverty and its causes.…

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MALG celebrates 30th anniversary

14th June 2017 Consumer Collections |

The Money Advice Liaison Group (MALG) is celebrating its 30th anniversary. MALG was established in 1987 as a forum for shared best practice and communication in the debt and money advice sector in the UK. MALG has recently re-branded, re-launched and introduced a new membership structure aimed at widening participation across the advice, credit, collection, enforcement,…

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