New Vulnerable customer guide launched

14th June 2017 Consumer Collections |

A new guide that helps finance providers identify and support customers in vulnerable situations during the credit application process is being launched today by the Finance & Leasing Association (FLA) and The UK Cards Association. Developed by the University of Bristol’s Personal Finance Research Centre (PFRC), in partnership with both Associations, Vulnerability: a guide for…

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Payplan and MyJar announce digital partnership

14th June 2017 Consumer Collections |

Free debt advice provider, PayPlan has announced a  partnership with lender MyJar to explore ways of reaching out to individuals who might be seeking debt advice. A rise in the use of smart phones is challenging the traditional communications methods used by creditors and debt advice services. UK citizens look at their smartphones over a…

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Overdue bills and housing arrears triple in a decade

14th June 2017 Consumer Collections |

Debt charity Christians Against Poverty has discovered that household bills and costs have tripled in the past ten years. A decade ago, the average client owed £1,412 in priority arrears, a figure representing just nine per cent of that person’s whole debt problem. In 2016, it had ballooned to £4,582, nearly a third (32%) of…

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European Commission approves Intrum Justitia and Lindorff merger

13th June 2017 Consumer Collections |

The European Commission has approved the combination of Intrum Justitia and Lindorff. The Commission’s decision is conditional upon the divestment of Lindorff’s business in Denmark, Estonia, Finland and Sweden as well as Intrum Justitia’s business in Norway (see press release dated May 18, 2017 for more information). The combined company will, through its scale and…

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Payday Loan complaints rise in FOS report

13th June 2017 Consumer Collections |

The Financial Ombudsman Service (FOS) has published it’s annual Complaints report which indicates a continued rise in complaints about payday loan companies.  FOS said there were 10,529 complaints about payday loan companies in 2016/17. This is more than a three-fold increase since the 3,216 complaints in 2015/16. Complaints about consumer credit rose by 89%.  25,984 complaints…

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2017 Election: Credit industry reaction

12th June 2017 Consumer Collections |

Following the announcement of Thursday’s UK General Election the credit industry has been responding to the result.  Paul Marston, Managing Director of RateSetter Commercial Finance, said “Without doubt, a hung Parliament is the worst outcome for the business community. While politicians vie for position over the next few days, a shadow of uncertainty forms, meaning…

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Callcredit and Ctrl-Shift announce personal information partnership

12th June 2017 Consumer Collections |

Callcredit is partnering with specialist business consultancy, Ctrl-Shift, to interrogate the shifting dynamics in the personal information economy. The collaboration will look to combine Ctrl-Shift’s proven experience and knowledge base with Callcredit’s pedigree in innovation in data application, to explore and highlight practical ways businesses can thrive in a rapidly changing data economy. The announcement…

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Consumer spending falls for the first time in four years

12th June 2017 Consumer Collections |

UK household spending has fallen for the first time since 2013. Kevin Jenkins, UK & Ireland Managing Director at Visa said “Consumer spending fell for the first time in nearly four years in May, following some marked slowdowns in growth since the beginning of the year. Our Index clearly shows that with rising prices and stalling…

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Second charge mortgage market sees growth in April

9th June 2017 Consumer Collections |

The Second charge mortgage market saw further growth in April. Commenting on the April 2017 new business figures Fiona Hoyle, Head of Consumer and Mortgage Finance at the Finance & Leasing Association (FLA), said This is a strong performance compared with the same month last year, but it’s important to remember that some of the…

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Darwin Group secures funding agreement

9th June 2017 Consumer Collections |

Secured and unsecured loans lender provider, The Darwin Group (owner of the Evolution and Progressive Money and brands) has announced a new funding facility of in excess of £75m which supports the Groups objective of becoming a leading consumer finance brand in the UK. Evolution and its sister company Progressive Money, have built up a substantial…

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Consumer Car finance sees new business decrease in April

9th June 2017 Consumer Collections |

New figures released today by the Finance & Leasing Association (FLA) show that new business in the point of sale (POS) consumer new car finance market fell 19% by value and 28% by volume in April, compared with the same month in 2016. This mirrored a reduction in private new car sales in April which…

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Consumer finance new business decreases by 2% in April

9th June 2017 Consumer Collections |

New figures released today by the Finance & Leasing Association (FLA) show that consumer finance new business fell by 2% in April, compared with the same month last year. Credit card and personal loan new business together grew by 3% compared with April 2016, while retail store and online credit new business fell by 4%.…

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CEO announced for Lindorff and Intrum Justitia

9th June 2017 Consumer Collections |

Intrum Justitia AB has announced that Mikael Ericson will be the Chief Executive Officer (CEO) and President of the combined company once the transaction is completed. Erik Forsberg, the current Chief Financial Officer of Intrum Justitia, will continue as the CFO of the combined company. In November 2016 Nordic Capital Fund VIII, currently, the indirect majority…

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