Credit, Collections & Insolvency News
Omnichannel contact centre technology solutions provider, Noble Systems has announced it ha renewed its partnership with debt recovery agent Pastdue Credit Solutions
Pastdue Credit Solutions have been a Noble customer for over 10 years and first purchased a Premise-based Contact Centre solution.
James Riley, VP Sales & Marketing said, “We’re pleased to continue this solid partnership with Pastdue Credit Solutions. They have grown rapidly over the years and have embraced technology to enhance their customer journey and also their agent satisfaction”.
Joshua Anthony, Direct of Business Development said “Our investment in our new Noble Cloud solution forms part of our vision to improve customer experience. The solution gives us the ability to offer our customers and clients a fully integrated multi-channel communications platform (Omnichannel). Through coupling this platform with our customer portal, we are enhancing our service to enable customers to self-serve 24/7 and choose their preferred communication channel. The new multi-channel communications platform will support customer engagement via phone, text message, email and webchat to enhance customer and client experience. A key objective of our business has been to invest in our technology capability and this latest release will provide us with immediate access to the most advanced features in communications technology. The platform also provides scalability which supports our rapid growth and planned multi-site ambitions.”