Debt advice industry needs to embrace technology to achieve best customer outcome

20th December 2017 Consumer Collections |

The debt advice industry will have to look beyond funding barriers and embrace new technology to get the best outcomes for clients in debt according to a survey of delegates carried out before the Money Advice Liaison Group (MALG) Conference at the end of November. The survey showed that while almost half of the respondents feel…

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MAS announces new five-year debt advice strategy

19th December 2017 Consumer Collections |

The Money Advice Service (MAS) has launched a five-year debt commissioning strategy that outlines a challenging and exciting plan to ensure debt advice services target those most in need. Following an extensive consultation with over 175 organisations across a range of sectors, ‘A strategic approach to debt advice commissioning’ sets out a new approach that…

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Voluntary credit card agreement still leaves people vulnerable to debt

15th December 2017 Consumer Collections |

Financial Conduct Authority (FCA) plans to change how credit card firms offer credit limit increases do not go far enough to protect consumers from problem debt, Citizens Advice says. The update paper on credit cards and persistent debt released today shows the FCA has stopped short of the clear ban on unsolicited increases Citizens Advice…

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Peer pressure and TV adverts pushes Brits into Christmas debt

13th December 2017 Consumer Collections |

The latest Disposable Income Index (DII) published today by ISA provider Scottish Friendly has revealed that many British families feel pressure to create the perfect Christmas and are taking out loans or spending more on credit cards in order to buy gifts. Nearly six in ten households say they make sacrifices to buy Christmas presents…

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Consumer finance growth continued in October

13th December 2017 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show growth of 10% in consumer finance new business in October, compared with the same month last year. Credit card and personal loan new business together grew by 13% compared with October 2016, while retail store and online credit new business increased by 3%. Second…

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Over 8 million expect the cost of Christmas to tip them into overdraft

11th December 2017 Consumer Collections |

In a recent survey to help promote a better understanding of Basic Bank Accounts, Virgin Money has found that one in six people (16%) expect the cost of Christmas to mean they are likely to use their overdraft over the festive period, which would equate to over 8 million people across the UK. Of those likely…

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Credit & Collections Technology Awards 2017 Winners revealed

7th December 2017 Consumer Collections |

The winners of the inaugural 2017 Credit & Collections Technology Awards have been revealed. There were sixteen winners (three of which were partnership wins) from the sixteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The Credit & Collections Technology Awards were launched in the Summer and…

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Consumer debt worry heightens as more people put Christmas on credit

7th December 2017 Consumer Collections |

Nearly one in seven Britons (14 percent) are worrying about money every day in the run-up to Christmas, with 37 percent putting Christmas costs on credit, according to new research from National Debtline, run by charity the Money Advice Trust. The research, based on a poll of more than 2,000 British adults conducted online by…

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UK households to spend over £20bn celebrating Christmas

6th December 2017 Consumer Collections |

UK households are set to spend around £20 billion celebrating Christmas. According to new research commissioned by GoCompare Money, this Christmas the average British household expects to spend £726 on presents, parties, feasting, gifts and decorations. For UK households as a whole – that equates to £20.3bn. Gifts for loved ones represent just over half of…

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Country reaches turning point on poverty

5th December 2017 Consumer Collections |

Britain’s record on tackling poverty has reached a turning point and is at risk of unravelling this follows the first sustained rises in child and pensioner poverty for two decades according to latest research by the Joseph Rowntree Foundation (JSF). The report finds that almost 400,000 more children and 300,000 more pensioners are now living…

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43% of Consumers have no savings for unexpected financial events

28th November 2017 Consumer Collections |

Online research from Equifax, the consumer and business insights expert, reveals that 43% of British adults don’t have any personal savings set aside for unexpected financial events such as unemployment, illness or urgent repairs to their home. The survey, conducted by YouGov ahead of the recent Bank of England rate rise, found that nearly one…

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One in seven consumers has hidden debt from their partner

28th November 2017 Consumer Collections |

One in seven (14%) GB adults in debt has hidden debt from a partner, and half of these (7%) are currently doing so, according to a new report relationship support charity, Relate. Feeling ashamed about debt is the number one reason why people hide it from their partner, with over half (51%) giving this reason.…

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Third of parents relying on credit cards for festive spending

27th November 2017 Consumer Collections |

A third of UK parents are set to rely on their credit card to fund Christmas spending this year. What’s more, a third of this group also admitted to still paying off debts from the 2016 festive season. The findings – from a poll of over 5,000 parents commissioned by comparethemarket.com for its latest Parentdex…

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