Lending Technology Think Tank confirms line up

19th April 2021 Consumer Collections |

The Lending Technology Think Tank has confirmed its agenda and speaker line-up ahead of the event next Thursday (22nd April). The inaugural Lending Technology Think Tank has been created as an online event platform so that lending and creditor professionals can specifically discuss the role of the technology as we potentially emerge from the pandemic,…

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Northern Irish personal and business insolvencies stay low

16th April 2021 Consumer Collections |

Latest statistics from the Insolvency Service have shown that Northern Irish personal and business insolvencies continue to remain low in comparison to previous years. In March 2021 there were 184 personal insolvencies in Northern Ireland, this was 82% higher than March 2020 but 19% lower than March 2019; this consisted of 140 IVAs, 36 DROs and 8…

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Report calls for ‘major reform’ of Financial Ombudsman Service

1st April 2021 Consumer Collections |

A new report from the Institute of Economic Affairs (IEA) has drawn attention to the shortcomings of the Financial Ombudsman Service (FOS). The report has found that the FOS has failed to deliver its key objectives of  ‘providing fair and reasonable resolution of disputes at speed’ and ‘providing value for money and supporting competition and…

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High court allows Amigo to cap compensation payments

1st April 2021 Consumer Collections |

High-cost short term lender Amigo Loans will press ahead with a rescue plan to cap compensation payments for nearly 1 million customers after the high court rejected concerns the proposed scheme would unfairly harm them. Amigo Loans has been made aware that the Financial Conduct Authority did not support the Scheme and has set their…

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Ulster Bank fined €37.8m over tracker mortgage scandal

26th March 2021 Consumer Collections |

Irish regulator, The Central Bank of Ireland, has fined Ulster Bank €37.8 million (€37,774,520) for its role in Ireland’s tracker mortgage scandal. The Central Bank of Ireland issued the penalty after finding that 5,940 people were denied tracker mortgages, resulting in “significant and widespread overcharging”. The Central Bank’s investigation found that the Bank had breached…

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FCA reminds consumers financially impacted by coronavirus of support options

26th March 2021 Consumer Collections |

As the deadline to apply for a payment deferral ends on 31st March 2021, the Financial Conduct Authority has reiterated its message to reassure consumers in financial difficulty that support will continue to be available under the Tailored Support Guidance (TSG). The FCA says payment deferrals allowed firms to deal with unprecedented demand for short-term…

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Collections Technology Think Tank 2.0 review

25th March 2021 Consumer Collections |

Credit Connect’s hosted its second Online Collections Technology Think Tank 2.0 last week which saw collections strategies and the impact of the pandemic discussed by fourteen collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, affordability, and open banking collections were discussed by panellists and Chair Vanessa Northam from StepChange.…

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UK Finance report highlights lockdown support numbers

19th March 2021 Consumer Collections |

Almost one year on from the UK’s first national lockdown, UK Finance has outlined key statistics on the impact of the banking and finance industry’s support for businesses and customers across the country over the last twelve months. 2.75 million mortgage payment holidays were granted up until the end of 2020, with 1.8 million in…

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FCA widens Amigo probe

19th March 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has expanded its probe into how Amigo Loans handled mis-selling complaints from customers. The regulator has been looking into how the lender assessed its clients’ creditworthiness since May 2020 and has now announced that it is extending the scope of the investigation to include the company’s complaints handling process. The…

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Personal insolvencies fall by 18% in February

17th March 2021 Consumer Collections |

The Insolvency Service has published its latest figures which indicates personal insolvencies in England & Wales fell by 18% to 6,816 in February 2021 compared to January’s figure of 8,321, and were 21% lower than February 2020’s figure of 8,574. The number of bankruptcies in February 2021 was 898, while the number of Debt Relief…

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Scottish personal insolvencies fall 41%

17th March 2021 Consumer Collections |

Latest figures from Accountant in Bankruptcy (AiB) have shown that Scottish personal insolvencies fell by 41.3% that in the previous 12 months. The figures showed that were 7,967 personal insolvencies in the 12 months to February 2021 (inclusive), 5,608  fewer than in the previous 12 months. Bankruptcies decreased by 48.5% in the 12 months to…

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Northern Irish personal and business insolvency figures remain low

17th March 2021 Consumer Collections |

Latest statistics from the Insolvency Service have shown that personal and business insolvencies continue to remain low in comparison to previous years. In February 2021 there were 144 individual personal insolvencies in Northern Ireland, 46% lower than February 2020; this consisted of 107 IVAs, 27 DROs and 10 bankruptcies. Business insolvency figures In February 2021…

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CMA issues final decision on water price controls

17th March 2021 Consumer Collections |

The Competition and Markets Authority (CMA) has published its findings on the price controls for FOUR water companies for 2020-2025. In December 2019, Ofwat published its price controls setting out the total amount water companies can charge for services in 2020-25. In March 2020, Anglian, Bristol, Northumbrian and Yorkshire asked the Competition and Markets Authority…

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