Private collectors could recover £6bn of Government loans

8th January 2021 Arrears and Recoveries |

A new report by the Credit Services Association (CSA) says that taxpayers could be saved huge sums if debt collectors are allowed to take on a bigger role in collecting unpaid coronavirus loans. The trade body is calling for an investment in BBL Engagement Scheme and use of  professional collections agencies to ensure fair and…

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Half a million renters in arrears with evictions set to resume

6th January 2021 Consumer Collections |

Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to new analysis by Citizens Advice. The charity has warned that the news comes as the country enters another period of national lockdown, causing further economic hardship. Renters have already been badly…

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FCA appoints Practitioner Panel Chair

4th January 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has appointed Quilter CEO Paul Feeney as the Chair of its independent Practitioner Panel. Feeney will take up the post from 1 January 2021, succeeding Tulsi Naidu, CEO of Zurich UK. He has been a member of the Panel since 2015. Welcoming the appointment, the FCA’s Chair Charles Randell said…

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2020 Credit & Collections Technology Company Power League and Awards Review revealed

1st January 2021 Consumer Collections |

Credit Connect has published its second annual Credit & Collections Technology company power list for 2020. The power listed is a round-up of the most prominent innovating companies within credit and collections technology. Within the list, Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies. The…

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More than 800,000 renters in arrears due to the pandemic

23rd December 2020 Consumer Collections |

Over 800,000 private renters in England and Wales have built rent arrears since lockdown measures began according to estimates from new research by the National Residential Landlords Association (NRLA). A survey of tenants for the Association by consultancy Dynata suggests that 7 per cent of private renters have built arrears due to Covid-19 pandemic. Applied…

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Ofgem provides record £348m vulnerable consumer support

21st December 2020 Consumer Collections |

Ofgem has today published its annual report on the Warm Home Discount (WHD) showing that vulnerable customers benefited from over £348m of support from suppliers last winter. The WHD is a government scheme administered by Ofgem requiring larger and medium-sized suppliers to provide support to customers living in fuel poverty. Last winter, all 19 obligated…

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Government announces furlough extension

18th December 2020 Consumer Collections |

The Government has announced that the furlough scheme will been extended until the end of April 2021, meaning that the Government will continue to contribute 80% towards wages. The Government says that it has made the move to ensure firms can access the support they need through continuing economic disruption. So far, the Coronavirus Job…

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Ofwat report examines potential impact of pandemic on the water sector

18th December 2020 Consumer Collections |

Ofwat and Water UK have today published a report that explores the potential impact Covid- 19 might have on the water sector in England and Wales. The report was prepared by Frontier Economics supported by Atkins. Covid-19 is having a significant impact on all aspects of the UK economy and will continue to do so…

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Water retailers urged to avoid debt recovery action

17th December 2020 Regulation and Compliance |

Water retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 pandemic get back on their feet without the threat of debt recovery action according to the Consumer Council for Water (CCW). The CCW says that it has been helping retailers resolve a rise in billing disputes over the summer…

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Scottish Personal insolvencies decrease 32%

16th December 2020 Consumer Collections |

Scottish personal insolvencies in November 2020 fell by almost a third when compared with November 2019 numbers. The figures released by Accountant in Bankruptcy (AIB), Scotland’s Insolvency Service which administers company liquidations and receiverships in Scotland showed that in November 2020 that there were 8,417 personal insolvencies in the year to the end of November…

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Over 2m households in energy arrears

16th December 2020 Consumer Collections |

New research from Citizens Advice has shown that 2.1million households are behind on their energy bills, 600,000 more than in February. The charity’s research also reveals a quarter of all energy customers, up to seven million households, worry they won’t be able to pay their bill this winter. According to data, the charity has obtained…

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Barclays fined £26m over treatment of customers in financial difficulty

15th December 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has fined Barclays Bank £26 million for failures in its treatment of more than 1.5m retail and small business customers in financial difficulties who fell behind on credit card and loan payments between April 2014 and December 2018. Barclays has pro-actively redressed these customers, paying over £273 million to at least…

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Three in ten car dealers ‘unaware’ of FCA regulatory change

15th December 2020 Consumer Collections |

Three in 10 car (32%) of car dealers are unaware of the new FCA rules being implemented in 2021, according to a survey from Close Brothers Motor Finance. The study, which asked dealers how aware they are of the forthcoming changes, found that while two in three (69%) have heard of the new rules, just…

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