Credit, Collections & Insolvency News
Speech and customer engagement analytics supplier CallMiner and deceased Account Management services specialist, Phillips & Cohen Associates, have been shortlisted for the ‘Best Customer Insight/Voice of the Customer Initiative’ by the European Contact Centre and Customer Service Awards (ECCCSA) Phillips & Cohen was shortlisted for achieving significant customer experience benefits from its deployment of the…
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Business and personal insolvency experts, Fortis Insolvency have announced a Partnership with Encompas Corporation to support and enhance their Know Your Customer (KYC) compliance processes. Manchester based Fortis Insolvency provide advice and support to business and individuals across the north-west who may be facing financial and operational issues. Chris Parry, Managing Director at Fortis Insolvency said “Evolving regulations, not…
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Capita has agreed a contract extension until 2020 to provide mortgage services to Tesco Bank. Since the launch of Tesco Bank Mortgages in 2012 Capita has provided a full mortgage outsourcing service from their Glasgow based office. The service spans mortgage advice, telephony support, processing, servicing and arrears management. Initially, this supported Tesco in launching a…
Read moreRisk solutions specialist, TruNarrative has partnered with Creditsafe, to synchronise their data and provide unparalleled KYC, AML and fraud protection to businesses all over the world. TruNarrative customers can now utilise the Creditsafe data as part of a published TruNarrative journey or directly via the TruNarrative app store. This allows for data and checks to…
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Credit decisioning specialist Zoot, has announced a partnership with credit scorecards specialist Credit Kudos. The combination will enable lenders to easily incorporate account transaction data into their existing risk process, leveraging Credit Kudos’ pre-configured risk models through Zoot’s cloud-based platform integrating data and scoring to create a seamless application process. Adam Jackson, Zoot’s Managing Director…
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Tandem has announced that it has agreed on a deal to acquire Harrods Bank, subject to regulatory approval. The deal will bring around £80 million of capital into the business. Once the deal has been completed Tandem can accelerate launch plans and start to offer savings accounts as well as continued development of the app and credit card. The…
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Credit decision making specialist Zoot has announced that it has strengthened its partnership with Dollar. Dollar has used Zoot’s instant credit decision solution since 2014 to host their consumer lending application process for the company’s online lending businesses in the UK. This successful collaboration has now been expanded to utilise Zoot for Dollar UK’s retail portfolio under…
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Credit risk analytics specialist Jaywing has announced a new agreement with Everyday Loans, which will use Jaywing’s Horizon software to develop IFRS 9 models and enable the delivery of all regulatory outputs. Gaining rapid compliance with the IFRS 9 regulations is a key focus for Everyday Loans, which recognises the need to comply without wanting…
Read moreChallenge: Create a decision engine platform Background: Since 2002 as an online and branch lender Street UK ‘The Affordable Finance Company’ has provided affordable finance for everyday living and pride themselves on being an ethical loans company. At an APR of 201% (equivalent to 0.22% per day, FCA Price Cap is 0.8% per day) and with…
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Griffins has selected Encompass verify to software support them in their Know Your Customer (KYC) compliance. Griffins, specialises in providing insolvency, litigation and forensic services return to creditors through asset recovery. Encompass supports compliance with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations by empowering their front line staff to meet the evolving regulatory requirements of…
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Challenge: Risk Solutions Background: At the start of 2014, Nationwide’s Customer Services and Operations (CS&O) team launched a review of its risk management and control systems. Its aim was to create a more holistic view of risk, by taking in more granular information, which may potentially have been slipping under the radar. The team found…
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FinTech and regulatory services businessEquiniti Group have announced the acquisition of the Nostrum Group. Nostrum is a provider of end-to-end loan management technology that helps banks, finance companies, and retail brands provide innovative credit solutions to their customers. They deliver services that support the whole lifecycle of lenders’ operations from front-end lead generation and application processing…
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Digital change is radically altering consumer expectations in the mortgage market and “raising the bar for what borrowers expect from their home buying and owning experience,” according to research published today by the Council of Mortage Lendrs (CML). Launched at the CML Mortgage Tech UK conference in London, the research Digital Change and Mortgage Borrowers says that technology…
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