Technology and Open Banking

A quarter of friends fall out over lending

Almost one in four of us have fallen out with friends over money issues and 42% have lent money to a friend only for it never to be returned, according to new research out today. The study found that 74% of us have lent money over the past 12 months, with half of us lending up…

Permanent TSB enhance customer Service with Noble agreement

Irish bank Permanent tsb has announced their intentions to focus on new controls within their contact centre and provide enhanced customer service with Noble System’s Composer Real-Time Speech Analytics. Alan Murphy, Head of Collections at permanent tsb, said “At permanent tsb, we take customer service very seriously and we have invested heavily in technology that will support…

1st Credit goes live with SmartCollect

1st Credit and Telrock Systems are pleased to announce that the SmartCollect platform is today in full production across the 1st Credit business. The platform allows 1st Credit to execute cost effective SMS and email campaigns to engage with its customers and provides a 24x7x365 self – service capability to its customers through the SmartCollect…

Advanced Collection Systems gets Government backing for debt recovery solution

Debt collection agency Advanced Collection Systems (ACS) has received support from Innovate UK, the UK’s Innovation Agency and executive arm of the Department for Business, Energy & Industrial Strategy (BEIS), to develop and launch an intelligent software solution with the goal of changing the debt recovery model used throughout the sector. The project will be…

Aberdeenshire Council trials social media collecions

Aberdeenshire Council is sending messages through Facebook and WhatsApp in a bid to recoup unpaid rent. The Council has been contacting people living in council homes who are in debt using methods other than just post. A total of 35 evictions were carried out by the local authority in 2015/16, with £104,830 owed to the council.…

One in three customers disengaged with businesses as a result of online billing

The growing prevalence of online billing is putting businesses and service providers at risk of losing touch with customers according to new research, which reveals that almost one in three consumers have become distant from their bills as a result. The research of a nationally representative sample of 1,000 UK adults by Echo Managed Services, revealed…

25% of Consumers prefer debt communication through digital

New research from Echo Managed Services has found that one in four people want businesses to contact them via digital channels in order to settle their debts. 25% of the 1,500 consumers questioned said digital means, such as SMS or email (particularly when these are linked to an online payment portal) would likely lead to payment of a debt. 40%…

Noble Systems wins Tech Culture Award

Noble Systems has been announced as a winner at the 2016 Tech Culture Awards winner by TMCnet. The Award honours technology organisations who have developed a positive, productive and performance-driven culture and fostered a creative, collaborative workplace environment. To receive the award, Noble Systems demonstrated its commitment to growth through providing a truly distinct and upbeat environment.…

Mitratech acquires Hitec Laboratories

Mitratech have acquired Hitec Laboratories. Hitec Laboratories specialise in Governance, Risk, and Compliance and Information Governance software, Miratec is a provider of legal, compliance, and operational risk solutions. Mitratech also acquired CMO Software in June,

Identity Fraud rises 52% in 2015

Cifas reveals that criminals target fraud victims aged under 30. The figure is up by 52% in 2015. The fraud figure for 2015 showed that 23,959 people aged 30 and under were victims of identity fraud. This is up from 15,766 in 2014, and is more than double the 11,000 victims in 2010.  

HPD Software launches Aquarius Construction Finance for lenders

Callcredit Information Group acquires Numero

Callcredit Information Group acquires Numero in multi-million pound deal to accelerate the execution of its product development and software analytics strategy