Credit, Collections & Insolvency News
Goto Energy has announced they are ceasing to trade. The company supplied gas and electricity to around 22,000 domestic customers. Under Ofgem’s safety net, customers’ energy supply will continue and funds that domestic customers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the…
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Ofgem has appointed Shell Energy Retail to take on supplying Pure Planet, Daligas and Colorado Energy combined total of approximately 252,000 domestic customers and around 600 non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Funds that current and former domestic customers of the suppliers have…
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Gas-only retailer, Daligas, has confirmed it is ceasing to trade, blaming the unprecedented energy market conditions, the record high wholesale prices and the current energy cap. Daligas becomes the 15th energy company to go bust year meaning that a total of almost 2.4 million customers have now seen their energy supplier exit the market in…
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Two more UK energy firms have ceased trading amid soaring wholesale energy prices. Pure Planet and Colorado Energy have announced they are ceasing to trade. Pure Planet supplies gas and electricity to around 235,000 domestic customers and Colorado Energy supplies gas and electricity to around 15,000 domestic customers. The founders of Pure Planet have hit…
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New analysis of data by Lloyds Bank has found that its customers spent a fifth more on household energy (24%) and fuel (20%) in the last fortnight, compared to the two weeks before. Fuel spend peaked on 24th September (the day after one of the biggest UK petrol station operators said a number of its forecourts…
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Ofwat has urged the water sector to do more to make data open and accessible as a means to share information, collaborate on sector-wide challenges, and improve trust in the industry. The water regulator’s discussion paper says that open data means making data freely available to everyone to access, use and share, unless there’s a…
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The Credit Services Association (CSA), the UK trade association for organisations active in the debt collection and purchase industry, has written to Ofgem to seek clarification in respect of the standards customers should expect in regards to the practices of administrators and accounts in arrears. It has also asked for reassurance that the integrity and…
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Ofwat has published the results of its customer satisfaction and experience for water and wastewater companies in England and Wales over the last year. The top performers when it comes to customer satisfaction are Portsmouth Water, followed by Wessex Water, Northumbrian Water, with Dŵr Cymru coming in at fourth place. Thames Water are bottom of…
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Ofgem has appointed E.ON Next to take on supplying Enstroga, Igloo Energy and Symbio Energy’s combined total of approximately 233,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Funds that current and former domestic customers of Enstroga, Igloo Energy and Symbio Energy have paid into their accounts will be protected, where they are in…
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New research by Citizens Advice has warned that energy customers face being hit with a £30-a-month price hike when their energy company ceases to trade. The charity says people will face ‘desperate choices’ this winter without targeted support. The research has shown that people who get moved to a new energy company because their supplier…
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A further three energy retailers have ceased trading impacting 233,000 customers. The failures of Igloo, Symbio and Enstroga Energy take the total number of market exits so far this year to 12, exceeding the previous record of nine set in 2019. Together the suppliers represent less than 1% of domestic customers in the market. Under Ofgem’s safety net, the energy supply…
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Ofgem has appointed Shell Energy to take on supplying Green Supplier’s approximately 255,000 domestic customers, and a small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Outstanding credit balances, including money owed to both existing and former domestic customers of Green Supplier will…
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Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water companies have a range of schemes that could ease some of the pressure on households…
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