Credit, Collections & Insolvency News
New research by Citizens Advice has warned that energy customers face being hit with a £30-a-month price hike when their energy company ceases to trade. The charity says people will face ‘desperate choices’ this winter without targeted support. The research has shown that people who get moved to a new energy company because their supplier…
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A further three energy retailers have ceased trading impacting 233,000 customers. The failures of Igloo, Symbio and Enstroga Energy take the total number of market exits so far this year to 12, exceeding the previous record of nine set in 2019. Together the suppliers represent less than 1% of domestic customers in the market. Under Ofgem’s safety net, the energy supply…
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Ofgem has appointed Shell Energy to take on supplying Green Supplier’s approximately 255,000 domestic customers, and a small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Outstanding credit balances, including money owed to both existing and former domestic customers of Green Supplier will…
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Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water companies have a range of schemes that could ease some of the pressure on households…
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Ofgem has appointed Octopus Energy to take on supplying Avro Energy’s approximately 580,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Outstanding credit balances, including money owed to both existing and former domestic customers of Avro Energy will also be honoured. Domestic customers will also…
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The winding-up of the furlough scheme on 1st October threatens to add further pressure to household finances atop the triple threat of inflation, rising energy costs and covid uncertainty according to Interactive Investor. Consumers could also face an additional challenge of reining in spending which has escalated since lockdown. In a poll of 801 interactive…
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Energy companies, Avro Energy and Green Supplier energy companies have announced they are ceasing to trade. The collapse of two energy companies means nine energy suppliers have been exited the sector this year with more expected to collapse soon. The closures mean that the UK gas crisis has claimed another two energy companies, bringing the…
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New research from Bulb, the green energy company, has revealed that a quarter of consumers under 35 still turn to their parents for help understanding their energy bills and many don’t understand common utility bill terms.. Over half (52%) of all consumers said that they’d like more resources from their energy supplier in order to…
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Ofgem has appointed EDF to take on supplying Utility Point’s approximately 220,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. EDF is offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former customers of Utility Point will also be…
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Ofgem has confirmed two more energy companies are to exit the market impacting more than half a million customers People’s Energy, a social enterprise formed in 2017, supplied 350,000 consumers and 1,000 non-domestic customers, while Utility Point had 220,000 billpayers. Under Ofgem’s safety net, the energy supply of Utility Point and People’s Energy customers will continue and outstanding credit balances…
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Ofgem has appointed British Gas to take on supplying PfP Energy’s approximately 82,000 domestic customers and 5,600 non-domestic customers, and MoneyPlus Energy’s approximately 9,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. For existing customers of both failed suppliers, energy supplies will continue as normal as they switch over to British Gas. Customers of PfP Energy and MoneyPlus Energy will be contacted over the…
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South East Water has announced that it has launched a data-sharing partnership with a Kent council to identify low-income customers and automatically transfer them to its social tariff. The project involves Maidstone Borough Council (MBC) sharing data with South East Water to identify householders on low income who are eligible for a social tariff. This…
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Thames Water has agreed to pay over £11 million to 13,800 non-household customers and water retailers for errors in its data which led to customers being billed the wrong amount. In addition to the compensation package, the water company has proposed a series of undertakings which, among others, include strengthening its internal processes and controls…
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