Credit, Collections & Insolvency News
New analysis of data by Lloyds Bank has found that its customers spent a fifth more on household energy (24%) and fuel (20%) in the last fortnight, compared to the two weeks before. Fuel spend peaked on 24th September (the day after one of the biggest UK petrol station operators said a number of its forecourts…
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Ofwat has urged the water sector to do more to make data open and accessible as a means to share information, collaborate on sector-wide challenges, and improve trust in the industry. The water regulator’s discussion paper says that open data means making data freely available to everyone to access, use and share, unless there’s a…
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The Credit Services Association (CSA), the UK trade association for organisations active in the debt collection and purchase industry, has written to Ofgem to seek clarification in respect of the standards customers should expect in regards to the practices of administrators and accounts in arrears. It has also asked for reassurance that the integrity and…
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Ofwat has published the results of its customer satisfaction and experience for water and wastewater companies in England and Wales over the last year. The top performers when it comes to customer satisfaction are Portsmouth Water, followed by Wessex Water, Northumbrian Water, with Dŵr Cymru coming in at fourth place. Thames Water are bottom of…
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Ofgem has appointed E.ON Next to take on supplying Enstroga, Igloo Energy and Symbio Energy’s combined total of approximately 233,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Funds that current and former domestic customers of Enstroga, Igloo Energy and Symbio Energy have paid into their accounts will be protected, where they are in…
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New research by Citizens Advice has warned that energy customers face being hit with a £30-a-month price hike when their energy company ceases to trade. The charity says people will face ‘desperate choices’ this winter without targeted support. The research has shown that people who get moved to a new energy company because their supplier…
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A further three energy retailers have ceased trading impacting 233,000 customers. The failures of Igloo, Symbio and Enstroga Energy take the total number of market exits so far this year to 12, exceeding the previous record of nine set in 2019. Together the suppliers represent less than 1% of domestic customers in the market. Under Ofgem’s safety net, the energy supply…
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Ofgem has appointed Shell Energy to take on supplying Green Supplier’s approximately 255,000 domestic customers, and a small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Outstanding credit balances, including money owed to both existing and former domestic customers of Green Supplier will…
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Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water companies have a range of schemes that could ease some of the pressure on households…
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Ofgem has appointed Octopus Energy to take on supplying Avro Energy’s approximately 580,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Outstanding credit balances, including money owed to both existing and former domestic customers of Avro Energy will also be honoured. Domestic customers will also…
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The winding-up of the furlough scheme on 1st October threatens to add further pressure to household finances atop the triple threat of inflation, rising energy costs and covid uncertainty according to Interactive Investor. Consumers could also face an additional challenge of reining in spending which has escalated since lockdown. In a poll of 801 interactive…
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Energy companies, Avro Energy and Green Supplier energy companies have announced they are ceasing to trade. The collapse of two energy companies means nine energy suppliers have been exited the sector this year with more expected to collapse soon. The closures mean that the UK gas crisis has claimed another two energy companies, bringing the…
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New research from Bulb, the green energy company, has revealed that a quarter of consumers under 35 still turn to their parents for help understanding their energy bills and many don’t understand common utility bill terms.. Over half (52%) of all consumers said that they’d like more resources from their energy supplier in order to…
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