Contactless payments increase as lockdowns eased

27th August 2021 Consumer Collections |

Payments using contactless cards have increased as the UK emerged from lockdowns and consumers started spending again according to latest UK Finance figures. The number of purchases made in May via contactless technology doubled compared with the same month a year earlier and was up 50% in May 2019 as contactless payments accounted for 49…

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LexisNexis Risk Solutions acquires TruNarrative

26th August 2021 Consumer Collections |

LexisNexis Risk Solutions UK, part of RELX, has announced that it has acquired TruNarrative. Founded in 2016 and headquartered in Leeds, UK, TruNarrative enables organisations to manage the entire financial crime lifecycle within a single, unified platform that allows for simplified and automated onboarding, a dynamic risk score and transaction monitoring. The platform allows for no-code…

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FCA warns insurance firms over governance rules

26th August 2021 Consumer Collections |

As part of efforts to tackle the loyalty penalty, insurers in the UK (from 1st October) will be required to offer better value for money policies to existing customers. However, the Financial Conduct Authority (FCA) says too many firms were failing to meet existing regulatory standards let alone the tougher rules coming in. A new…

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Two thirds of consumers find mortgage process ‘intimidating’

20th August 2021 Consumer Collections |

Almost two-thirds of UK homeowners find the mortgage process intimidating, new research by Twenty7Tec has revealed. The survey of 2,000 UK adults found 40% said deciding which mortgage to get ‘scared them’. Whilst 37% were kept awake by the mortgage process, while one in five admitted to crying because of it. The research also found…

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Freedom day sees spending surge above pre-pandemic levels

13th August 2021 Consumer Collections |

England’s so-called ‘Freedom Day’ on the 19th July 2021 prompted a surge in spending which surpassed pre-pandemic levels in 2019, according to the latest Lloyds Bank Spending Power Report. Pub and restaurant-goers spent 53% more in the three weeks following the 19th July 2021, than the same period in 2019, as well as 41% more on cultural…

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New partnership enables new way to report rental payments on credit files

10th August 2021 Consumer Collections |

Equifax has announced that it is teaming up with credit builder app, Bits, to allow its customers to report their monthly rent payments on their credit files, improving their credit score and making it easier to buy their own homes in future. Equifax says that the collaboration commitment to ensuring the credit system is fair…

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Report suggests banks are failing to support fraud victims

4th August 2021 Consumer Collections |

New research by consumer group, Which? has found that some fraud victims are being left without satisfactory support from banks. The research found that while 83% of victims of fraud or fraud attempts in the past 12 months said they were satisfied overall with how their bank had managed the incident, some customers struggled to…

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UK is the third country at most risk of credit card fraud

4th August 2021 Consumer Collections |

The United Kingdom is the third country most at risk of credit card fraud a new study by Merchant Machine has revealed. The research found that Ireland, France and the United Kingdom are in the top three countries most at risk of credit card fraud, with Ireland and Greece highlighting the highest percentages of increase…

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Four in five consumers plan to spend above pre-pandemic levels this year

A new survey by Nerdwallet has found that four in five consumers plan to spend above pre-pandemic levels throughout 2021 revealing that the recent financial behaviour of consumers and their spending plans have eased now that lockdown restrictions have changed. The research found that 85% expect to sustain or increase spending from current levels by…

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Global contactless card transactions reach $2.5 trillion in 2021

28th July 2021 Consumer Collections |

A new report from Juniper Research has found that global contactless card transaction values will reach $2.5 trillion in 2021, from $1.7 trillion in 2020, with cards retaining the majority share of overall contactless transaction values at 79% in 2021. The pandemic has significantly accelerated an existing contactless card usage trend, and these value increases…

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Card spending rise suggests consumers are adjusting to ‘new normal’

28th July 2021 Consumer Collections |

New spending analysis of UK card trends by FICO for May 2021,  suggests that some consumers are practising pragmatic financial management, as well as continuing to make use of savings accrued during the pandemic. There are, however, warning signs of the financial pressure growing for those already in debt. Whilst the effects of a full…

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NewDay launches digital only credit card

27th July 2021 Consumer Collections |

NewDay has launched, Bip, the UK’s first completely cardless consumer credit proposition. Bip has been designed around the customer, offering a fully digital credit experience that is simple to use, fully transparent on costs and with the customer in complete control. NewDay offers credit to a broad spectrum of UK customers, providing accessible credit to…

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Regulators report that most people have ‘reasonable access to cash’

23rd July 2021 Consumer Collections |

The Financial Conduct Authority (FCA) and Payment Systems Regulator (PSR) have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash. The findings show that most people have reasonable access to cash through a combination of bank, building…

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