BBA announces vulnerable customers access strategy

The British Bankers’ Association (BBA) has published principles to improve customer access. The principles have been developed by the BBA’s third party access working party to improve customer access under the vulnerability taskforce principle 5 (easy for friends and family to support). The principles relate to legal instruments for third-party access, including guardianship and intervention orders, court of protection orders, and enduring and lasting powers of attorney. There are six principles, together with detailed guidance on what banks should do to comply with each principle. A number of the UK’s biggest high street banks and building societies have agreed to implement the principles, most aim to fully implement the principles by May 2018.

More details can be found here