New Insolvency Service guidance on misleading advertising welcomed

8th February 2021 Debt Management and Advice |

New Insolvency Service guidance has been published which makes Insolvency Practitioners responsible for the advertising by the firms and lead generators who introduce customers to them. The guidance reflects recent rulings from the Advertising Standards Authority on misleading advertising in the sector as well as concerns raised in the Woolard report for the Financial Conduct…

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Growth opportunities highlighted despite economic uncertainty

4th February 2021 Consumer Collections |

A new survey by the Finance and Leasing Association (FLA) has indicated that the asset finance, consumer finance and motor finance industry sees opportunities for growth over the next year despite the heightened uncertainty caused by the latest restrictions to deal with the Covid-19 pandemic. The association surveyed its members with respondents divided on the…

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Over 8,500 consumers needed help with buy now pay later complaints

4th February 2021 Consumer Collections |

New research by Resolver has found that in the last twelve months alone, there were 8,577 complaints about buy now, pay later lending with  17,726 have been made in the two and a half years that Resolver has been helping people to complain about this type of credit. The data also reveals that problems are…

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Two-fifths concerned of ability to repay buy now pay later schemes

3rd February 2021 Consumer Collections |

Over two-fifths (44%) of UK adults who used a Buy Now Pay Later scheme (BNPL) to fund their Christmas shopping are now concerned about their ability to repay, according to the latest findings by comparethemarket.com. Worryingly, one-fifth (20%) are unable to meet these repayments without having to take on more debt, reflecting the concern that these…

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Credit card and car finance debt fell by £16.6bn last year

2nd February 2021 Consumer Collections |

Latest figures from the Bank of England (BOE) have shown that lending fell by £16.6 billion over the past year. The figures also reveal that deposits in bank and building society accounts rose by almost £ 21 billion in December, whereas pre-pandemic they typically increased by about £5 billion a month. Separately the figures showed…

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Buy-Now-Pay-Later sector faces tighter controls – industry reaction

2nd February 2021 Consumer Collections |

The Government has announced that it will legislate to bring currently unregulated, interest-free Buy-Now-Pay-Later (BNPL) into Financial Conduct Authority regulation in order to protect consumers under new plans announced by the government. The Government says that buy-now-pay-later products are rapidly increasing in popularity, with the volume of transactions tripling in 2020 as the pandemic drove…

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Consumers looking to cut interest rates on debt

1st February 2021 Consumer Collections |

A growing proportion of consumers are taking control of their finances by seeking financial products for debt consolidation, according to the latest findings from Experian’s Credit Barometer. Searches for balance transfer cards via Experian’s comparison services have risen in January, from 31% of the total credit card searches in December 2020 to 37% in January…

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Mounting financial impact of pandemic emerging

29th January 2021 Consumer Collections |

As 2020 came to a close, the fuller picture of Covid-19’s effect on UK household finances continued to emerge, demonstrating the significant mounting financial impact of the pandemic, according to the January 2021 Money Statistics, produced by The Money Charity. Moving into the final month of 2020, the uneven and heavy financial burden being shouldered…

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Money Statistics: January 2021

29th January 2021 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for January 2021 Personal debt in the UK People in the UK owed £1,692.5 billion at the end of November 2020. The average total debt per household, including mortgages, was £60,720 and per adult was £31,940, around 108.0% of average earnings. Net mortgage lending rose by…

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FCA updates guidance on mortgage and consumer credit repossessions

27th January 2021 Consumer Collections |

The Financial Conduct Authority has confirmed that it has extended its current guidance so firms should not enforce mortgage repossessions before 1st April as a result of the pandemic, except in exceptional circumstances. The guidance on consumer credit will permit firms to repossess goods and vehicles from 31st January 2021. In November 2020, banks and…

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ASA bans misleading debt advice adverts

27th January 2021 Consumer Collections |

The Advertising Standards Authority (ASA) has published two rulings that have banned misleading adverts by two commercial debt advice firms. The rulings involve commercial debt advice companies, National Direct Service and Fidelitas Group who the ASA says made various misleading claims, in paid-for search ads and on their websites, about their services. An investigation was…

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Repossessions set to surge ten-fold by 2022

25th January 2021 Consumer Collections |

UK Finance has warned that home repossessions may surge tenfold in 2022 as coronavirus support measures come to an end, saying that while 2,900 properties were repossessed by lenders in 2020, this could rise to 22,300 in 2022. Around 81,300 households were in home loan arrears last year, but figures suggest this could climb to…

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Credit market regaining strength

22nd January 2021 Consumer Collections |

The UK credit card market is showing signs of recovery, with new accounts up by 16% month-on-month in November, and by 162% since the May 2020 low, according to data from the latest Equifax Market Pulse series. Credit limits, an indicator of lenders’ risk appetite and applicants’ financial health, are however still sliding, down 10%…

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