One in ten students ‘fall behind with bills’

22nd August 2018 Consumer Collections |

According to new research by the Money Advice Service, in partnership with the National Association of Student Money Advisers (NASMA), around one in ten undergraduate students have fallen behind on or missed payments in the last six months. 11% of students surveyed in April had fallen behind or missed payments on university accommodation, credit cards,…

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FOS publishes latest complaints statistics

22nd August 2018 Consumer Collections |

The Financial Ombudsman Service (FOS) has published its latest quarterly update about the financial products and services complaints data. The statistics include the number of enquiries and new complaints received, the number of complaints referred to an ombudsman’s final decision, and the proportion of complaints resolved in consumers’ favour. The latest statistics analyse April, May…

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Second charge mortgage market fell by 2% in June

15th August 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that the second charge mortgage market increased by 2% in June. Commenting on the June 2018 new business figures for the second charge mortgage market, Geraldine Kilkelly, Head of Research and Chief Economist at the Finance & Leasing Association (FLA), said “The second charge…

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Consumer finance increases by 9% in June

15th August 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show consumer finance new business grew in June by 9%, compared with the same month last year. Credit card and personal loan new business together grew by 10% compared with June 2017, while retail store and online credit new business increased by 5%. Second charge…

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Remortgaging activity remains high

15th August 2018 Consumer Collections |

UK Finance has published its latest Mortgage Trends update for June 2018 which has revealed that there were 37,400 new homeowner remortgages completed in the month, some 8.4 per cent more than in the same month a year earlier. The £6.8bn of remortgaging in the month was 13.3 per cent up year-on-year. Other highlights from…

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Money Statistics: August 2018

15th August 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for August 2018: Personal debt in the UK People in the UK owed £1.592 trillion at the end of June 2018. This is up from £1.545 trillion at the end of June 2017– an extra £900.74 per UK adult. Per adult in the UK that’s an average debt of…

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FCA banking rules on reporting operational and security begin

15th August 2018 Consumer Collections |

From today the Financial Conduct Authority (FCA) will enforce new rules requiring providers of personal and business accounts to publish information that will help current customers to compare bank accounts from different providers. Banks will have to report major operational and security incidents that have taken place and disclose whether 24-hour customer helplines are available. The pressure…

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Credit & Collections Technology Awards 2018 finalists revealed

14th August 2018 Consumer Collections |

The finalists for Credit Connect’s second annual Credit & Collections Technology Awards 2018, the UK’s celebration of tech innovators in credit and collections, have been revealed. The Credit & Collections Technology Awards, organised by Credit Connect, brings together credit and collections technology executives to honour the industry’s leading players across 18 categories.  The Technology focused-Awards scheme seeks…

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‘Nouveau bills’ cost consumers £41bn a year

14th August 2018 Consumer Collections |

New research from GoCompare has revealed the £41billion bill for modern goods and services -things that are sapping our finances now, but which most of us wouldn’t have been paying out for just 10 years ago. The comparison site has identified 20 so-called ‘Nouveau Bills’ that are costing UK adults £66 a month or £788 a year…

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Consumer awareness and incentive are vital to Open Banking success

10th August 2018 Consumer Collections |

Consumer awareness and incentive remain vital to Open Banking success according to Equifax. It now two years on from the Competition and Markets Authority (CMA )market review which initiated Open Banking. Jake Ranson, banking and financial institution expert and CMO at Equifax said “Open Banking was established to encourage competition. It’s well known that current account switching remains…

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Leeds Building Society appoints Director of Business Transformation

10th August 2018 Consumer Collections |

Leeds Building Society has appointed Nick Young as its new Director of Business Transformation to further enhance member and colleague experience. Young has a background in commercial management and strategic change delivery. He joins the Society from Lloyds Banking Group customer products team where he was responsible for successfully delivering a number of high-profile change…

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Mortgage arrears and possessions continue to fall

9th August 2018 Consumer Collections |

Latest figures released by UK Finance has shown that mortgage arrears and possessions are continuing to decline. The figures indicate that there were 76,740 homeowner mortgages in arrears of 2.5 per cent or more of the outstanding balance in the second quarter of 2018, 8 per cent fewer than in the same quarter of the…

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FCA to explore opportunities for Global Financial Innovation Network

8th August 2018 Consumer Collections |

The Financial Conduct Authority (FCA), in collaboration with 11 financial regulators and related organisations, has announced the creation of the Global Financial Innovation Network (GFIN), building on the FCA’s proposal earlier this year to create a ‘global sandbox’. The network will seek to provide a more efficient way for innovative firms to interact with regulators,…

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