Fraud rises to over £500m in first half of 2018

25th September 2018 Consumer Collections |

A total of £503.4 million was stolen by criminals through authorised and unauthorised fraud in the first six months of 2018, new data from UK Finance shows. During the same period, the finance industry prevented £705.7 million of unauthorised fraud, equivalent to £2 in every £3 of attempted unauthorised fraud. Newly-collected data, published for the…

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Graydon agrees partnership with TruNarrative

21st September 2018 Customer Insight and Analytics |

Business data, insights and analytics specialist, Graydon has announced a strategic technology partnership with global financial crime experts, TruNarrative. The partnership will provide a comprehensive onboarding tool for the UK’s business community. Graydon Onboarding is the UK’s first commercial onboarding solution combining credit decisioning, fraud detection and compliance screening. With fraud on the rise (estimated…

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Equifax fined by ICO over security breach 

20th September 2018 Consumer Collections |

The Information Commissioner’s Office (ICO) has issued credit reference agency Equifax with a £500,000 fine for failing to protect the personal information of up to 15 million UK citizens during a cyber attack in 2017. The incident, which happened between 13 May and 30 July 2017 in the US, affected 146 million customers globally. The…

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2018 Credit & Collections Technology Award winners announced

17th September 2018 Consumer Collections |

The winners of the second annual  2018 Credit & Collections Technology Awards have been revealed. There were sixteen winners from the eighteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards ceremony was held at Credit Services Association’s (CSA) annual Gala dinner at the…

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Credit & Collections Technology Awards 2018 revealed

14th September 2018 Consumer Collections |

The winners of the second annual Credit & Collections Technology Awards were announced last night at the Credit Services Associations’s annual Gala dinner at the Crown Plaza in Stratford-upon-Avon. Eighteen winners from the Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation were revealed. Stay tuned…

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Compliance focus leave businesses vulnerable to fraud

7th September 2018 Consumer Collections |

An increased focus on compliance risks detracting businesses from making investments to protect their organisation against fraud, according to new research by TransUnion (formerly Callcredit). The research, part of which forms the Fraud Fortress report, revealed that compliance is the area most commonly expected to drive increased expenditure (64%), potentially at the expense of prevention…

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12.3 million consumers have been victims of online fraud

5th September 2018 Consumer Collections |

One in four (23%) consumers have been victims of fraud when shopping online – with 8% duped more than once, according to the inaugural Shieldpay Fraud Tracker. The cost of online scams is significant. Those which were tricked whilst purchasing an item online lost £608 on average – with one in seven (14%) victims defrauded…

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Unfair for banks to assume fraud scam victims are at fault

22nd August 2018 Consumer Collections |

The Financial Ombudsman Service (FOS) has said Banks should not automatically assume customers are at fault when they have fallen victim to a scam. Caroline Wayman, Chief Executive of the (FOS) said “Today, it’s often loopholes in new technologies, rather than in old ones, that fraudsters are using to their advantage. Your first step toward being…

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Dedicated Card and Payment Crime Unit prevents £25m of fraud

20th August 2018 Consumer Collections |

The Dedicated Card and Payment Crime Unit (DCPCU) has prevented £25m of fraud and carried out 84 arrests and interviews under caution in the first half of 2018, new figures have revealed. The DCPCU, a specialist police unit sponsored by the finance industry, achieved estimated savings of £25m from preventing and disrupting fraud in the…

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FCA banking rules on reporting operational and security begin

15th August 2018 Consumer Collections |

From today the Financial Conduct Authority (FCA) will enforce new rules requiring providers of personal and business accounts to publish information that will help current customers to compare bank accounts from different providers. Banks will have to report major operational and security incidents that have taken place and disclose whether 24-hour customer helplines are available. The pressure…

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Identity fraud falls for the first time since 2014

15th August 2018 Consumer Collections |

Fraud prevention service, Cifas has released new figures showing that identity fraud has fallen for the first time since 2014.  Cifas members recorded 84,463 cases in the first six months of the year, a 5% drop compared to the same period in 2017 (89,199).  Despite the reduction, identity fraud still represents over half of all…

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Over £2bn stolen via card fraud in the past year

9th August 2018 Consumer Collections |

Nearly 1 in 10 UK adults (9%) have been defrauded via their debit or credit card in the last year, equating to 4.7 million people across the country. This is according to a poll of 2,000 UK adults commissioned by Compare the Market, which found that nearly 5 million people have had their credit card,…

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UK card fraud fell by 8% in 2017

1st August 2018 Consumer Collections |

New figures from analytic software specialist Fico with Euromonitor International and UK Finance, has indicated that the UK has made significant gains in the fight against payments card fraud in 2017. France and the UK achieved reductions of 6 and 8 percent, respectively, for the biggest reductions in net fraud losses. This is despite losses across the…

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