Provident announces profit increase

28th February 2020 Consumer Collections |

Provident Financial has announced its preliminary results for the year ended 31st December 2019 with Group adjusted profit before tax up 1.6% to £162.6m (2018 (restated): £160.1m), as the business continues to adapt to the evolving regulatory environment and successfully defended the hostile NSF bid. Malcolm Le May, Group Chief Executive, said “I am pleased…

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Buy now, pay later set to double by 2023

27th February 2020 Consumer Collections |

The use of “buy now, pay later” products in the UK set to more than double by 2023, according to a new report by Worldpay. The newly released Worldpay from FIS 2020 Global Payments Report has found that eCommerce growth in the U.K. is being fueled by online sales through mobile devices, which are increasing 13…

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Money Statistics: February 2020

26th February 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for Febrruary 2020 Personal debt in the UK People in the UK owed £1,675 billion at the end of December 2019. The average total debt per household, including mortgages, was £60,213 and per adult was £31,766, around 112% of average earnings. Net mortgage lending rose…

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FCA highlights financial services areas of concern

18th February 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has published its annual Sector Views, an assessment of the risks and potential harm to consumers across financial services markets. The Sector Views look at the impact of macroeconomic developments and common drivers of change emerging across financial markets. They also outline areas where there may be a negative impact…

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High-cost short term loan complaints more than triple

12th February 2020 Consumer Collections |

Complaints about high-cost short term loans have leapt by up to 250% in a year, according to the latest figures from the Financial Ombudsman Service (FOS). FOS says complaints about high-cost loans often relate to affordability. Others involve claims that a firm acted unreasonably or unfairly when someone’s financial situation changed. FOS also says it…

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Research reveals attitudes to pay now, buy later deals and debt

4th February 2020 Consumer Collections |

New Money management app HyperJar commissioned a survey of 500 UK adults this week (20th January), which asked questions about current attitudes to money, debt and loans. The findings showed that just 11 per cent agree with the statement that ‘the UK has a healthy relationship with personal finances’. 54 per cent believe the government, business…

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Money Statistics: January 2020

31st January 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for January 2020 Personal debt in the UK People in the UK owed £1,669 billion at the end of November 2019. The average total debt per household, including mortgages, was £59,982 and per adult was £31,643, around 111.6% of average earnings. Net mortgage lending rose…

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Research highlights the importance of lending trust

31st January 2020 Consumer Collections |

New research from TransUnion has highlighted the importance of trust and says that empowering and educating consumers is essential for lenders to compete in a changing financial landscape TransUnion’s new white paper, which examines consumer credit behaviour in the UK, unveils key trends and themes for lenders to note as we embark on a new…

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Over 60% of Millennials are using ‘buy now, pay later’ services

30th January 2020 Consumer Collections |

Analysis from global consulting partnership Kearney has found a growing appetite for point of sale (PoS) credit finance – otherwise known as ‘buy now, pay later’ –  among younger UK consumers, with over 60% (67%) of Millennials now using this service. While 42% of Millennials have used a ‘buy now, pay later’ service more than…

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Consumer finance new business increased by 2% in November 2019

29th January 2020 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that consumer finance new business grew in November 2019 by 2% compared with the same month in 2018, and held steady in the eleven months to November 2019. Credit card and personal loan new business together grew in November 2019 by 2% compared with…

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New Collections Technology Think Tank launches

27th January 2020 Consumer Collections |

A new Collections Technology Think Tank has been launched by Credit Connect Media. The event will examine collections technology strategies to increase effectiveness and efficiency. The inaugural Collections Technology Think Tank powered by Credit Connect will take place on Thursday 11th June at the Marriott Hotel in Leeds. The event will focus on how collections teams can…

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Hitachi Capital appoints New Chief Information Officer

21st January 2020 Consumer Collections |

Hitachi Capital has appointed Kim Brien as Chief Information Officer (CIO) to drive forward Group IT and digital operational development at the leading financial services provider. Brien, who brings over 20 years’ experience in Information Technology to the role, has joined from global research and advisory company Gartner, having previously held senior positions at HML,…

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Over two million damage credit scores through ‘buy now, pay later’

9th January 2020 Consumer Collections |

New statistics from Comparethemarket.com have revealed the financial consequences of ‘Buy Now, Pay Later’ schemes. The survey of over 2,000 UK adults indicates that over two million UK adults who have used ‘Buy Now, Pay Later’ schemes (BNPL) have had their credit scores damaged by using these payment schemes, as national levels of consumer debt continue…

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