Bank of England cuts rates to 4.25% – consumer credit industry reaction

The Bank of England has announced that it has reduced the Bank Rate by 0.25% to 4.25%, marking the second cut this year. The MPC voted 5 to 4 in favour of the cut, with two members preferring to cut rates by 0.5% to 4.0% and two preferring to leave rates unchanged at 4.5%. Commenting on the…

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FCA appoints Executive Director for Payments and Digital Finance

9th May 2025 Appointments |

The Financial Conduct Authority (FCA) has announced that it has appointed David Geale as permanent Executive Director for Payments and Digital Finance and Managing Director of the Payment Systems Regulator.  In his role Geale will be responsible for helping to deliver the National Payments Vision and driving the FCA’s work on open banking and digital…

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Call for industry to act on later life lending

LiveMore, the mortgage lender for people aged 50 to 90 plus, is calling on the financial services industry to come together to redefine and clarify what ‘later life lending’ really means. While the term has become increasingly common, LiveMore warns that it is still widely – and incorrectly – used as a synonym for equity…

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Complaints about banks increase by 76%

Complaints to the Financial Ombudsman Service (FOS) regarding banks and credit card companies surged by 76% year-on-year in H2 2024, accounting for 109,155 out of an overall total of 141,846 complaints. This increase is attributed to a rise in financial scams and fraud. Vanquis Bank topped the list with 17,612 new complaints, followed by credit…

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FLA appoints new Lending Code Group Chair

7th May 2025 Appointments |

The Finance & Leasing Association (FLA) has announced that it has appointed Paul Smee as Group Chair of the FLA Lending Code. Smee has extensive experience in financial services and was most recently Director General of the Council of Mortgage Lenders from 2011 until 2017, when it was absorbed into UK Finance. He previously ran…

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Deaf accessibility in the financial services continues to improve

6th May 2025 Consumer Lending |

2025’s Deaf Awareness Week gets underway, the LSB (Lending Standards Board) has published its annual update on the availability of accessibility tools and services for deaf or hard of hearing people across the UK’s financial services sector. This update follows the LSB’s 2023 report on the challenges deaf or hard of hearing people can face when…

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Consumer credit falls

Latest Bank of England data has shown that net borrowing of consumer credit by individuals was £0.9 billion in March, down from £1.3 billion in the previous month. Within this, net borrowing through credit cards decreased to £0.2 billion in March, the lowest since April 2024 (£0.2 billion). Net borrowing through other forms of consumer…

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2.2m first-time buyers have failed to get on the property ladder since the financial crisis

A new report from the Building Societies Association (BSA) has found that a significant number of potential first-time buyers have failed to get on the property ladder since the financial crisis. Analysis of historic first-time buyer data shows that around 7.2 million individuals or couples would have been expected to buy their first home since…

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£1.5bn fraud bill to progresses to the Lords

1st May 2025 Consumer Lending | #fraud

The Government has issued new powers to the Department of Work and Pensions (DWP), which will allow the DWP to recover money directly from the bank accounts of fraudsters who can repay but are wilfully gaming the system in order not to, passed an important stage in the House of Commons as it had its…

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Credit Union loans rise by nearly £150m in 2024

The latest data on Credit Unions released by the Bank of England has found that there are now 2,152,812 members of Credit Unions as of the end of 2024 – an increase of 58,295 through the year (2,094,517 as of the end of 2024). Loans to members also registered another notable increase, rising £146 million…

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Financial services firm complaints fell last year

Latetst Financial Conduct Authority (FCA), complaints to financial services firms decreased by 4.3% in the second half of 2024, coming in at 1.78 million. The decline may reflect the positive effects of the FCA’s Consumer Duty, which mandates that firms prioritise customer needs in their operations. The total redress paid also fell by 3% to…

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FCA announces plans to launch live AI testing service

30th April 2025 Consumer Lending | #technology

The Financial Conduct Authority (FCA) has announced that it is seeking views from firms about how its live AI testing service can help them to deploy safe and responsible AI, which will benefit UK consumers and markets. The live testing service would be a new component of the FCA’s AI Lab, which has been supporting…

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FCA board appoints four new Non-Executive Directors

30th April 2025 Company News | #appointments

The Chancellor of the Exchequer Rachel Reeves has announced that Julia Black, Anita Kimber, John Ball and Stéphane Malrait have been appointed as Non–Executive Directors to the Board of the Financial Conduct Authority (FCA). The Chancellor has also confirmed a one-year extension of Richard Lloyd’s second term as a Non-Executive Director on the FCA Board.…

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