Credit & Collections Technology Awards announces 2021 winners

5th November 2021

The winners of the 2021 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 4th November) at the Midland Hotel in Manchester.

The awards are the flagship event for innovational technological professionals working in credit and collections and the fifth annual event honoured the UK’s technological innovators, celebrating outstanding achievement across 21 hotly contested categories.

For this year’s technology Awards programme, the judges shortlisted 115 entries from 72 companies. The Awards were judged by a panel of eighteen independent judges – many of whom play an important role in industry associations including UK Finance, CSA, FLA, and MALG alongside independent specialist consultants.

The Awards were presented by comedian Brennan Reece who was supported by Voice of God Jenny Pink. Amongst the key winners at the awards were IE Hub bringing home wins in the Affordability Assessment and Contact Centre solutions categories.

Other notable wins were for LendingMetrics who scooped the Credit Reference solution award, winning their fifth win at the awards in consecutive years, whilst SmartSearch earned a special star award by winning the Compliance & Regulation for the fourth year in a row.

A full review of the Awards will be available as a booklet reviewing the Awards data will be available within the next month. In addition as a result of this year’s Awards, the 2021 Top 20 Company Power List will be announced in the coming weeks.

Commenting on the Awards, Colin White Founding Director at Credit Connect Media, said “It was great to be back an in-person event and highlight and celebrate the innovations in the sector. The finalists and eventual winners of this year’s Awards should be rightly proud of their achievements. The finalists have offered a range of products and services that have best supported the sector, at a time when its success and growth is vital as we look ahead as hope to emerge from the pandemic and prepare to support people and businesses.”

“Our purpose with these awards is to elevate and celebrate the achievements of companies and individuals who are leading innovation. This year has been a hard year for everybody. Now more than ever we needed a reason to come together, to recognise and applaud excellence. Out of challenging times comes true innovation, and that is very much reflected in this year’s winners list.”

Winners and finalists will be approached soon with an opportunity to gain insight from being part of the award process as a review of the awards event data.

2021 Winners list:

Lender & Creditor categories

  • Anti-Fraud solution: Jaywing and Virgin Money
  • Credit Reference & Information solution: LendingMetrics
  • Credit Risk Solution: Provenir
  • Finance Lending solution:  Satago

Credit & Collections categories

  • Affordability Assessment solution: IE Hub
  • Compliance & Regulatory Technology solution:  SmartSearch
  • Contact Centre solution: IE Hub
  • Customer Engagement solution: Esendex
  • Data & Analytics solution:  Qualco
  • Dispute Management solution: Invevo
  • Payment solution: PCI Pal
  • Vulnerable Customer Identification & Screening solution: TellJO and Mid Sussex Council 

Applied Technology categories

  • Artificial Intelligence in Credit and Collections solution:  CCS
  • Best Use of Technology in Credit & Collections: Paylink Solutions and Zopa
  • Digital Business Transformation:  Bristow & Sutor and Webio
  • Open Banking in Credit & Collections solution: Credit Kudos
  • Machine Learning in Credit & Collections solution: Ophelos

Innovation Leaders categories

  • Technology Team of the Year: Mann Island
  • Technology Innovator – Person of the Year: Pedro Sampaio, Chaser
  • Innovation in Collections & Recoveries: Aryza, Experian and Marsh Finance
  • Innovation in Credit: FundingOptions

The awards event was preceded by the inaugural Credit & Collections Technology Think Tank, a full review of the event will be published next week.