Money Advice Trust launches support guide for disabled and vulnerable consumers 

Money Advice Trust has announced that it has published the second edition of its Help! Support Needs Starter Guide – a resource that brings together practical support needs for disabled and vulnerable consumers across essential services.

Following the success of the first edition released in February, this updated guide describes over 120 support needs already being met across financial services, energy, water, telecoms and retail/delivery sectors – offering a single reference point for firms seeking to improve accessibility and inclusion.

Chris Fitch, Vulnerability Lead at Money Advice Trust and co-author of the guide, said “This guidance is popular because it does something simple but powerful – it brings together what’s already being done, and what more can be done, in one place. It’s a practical tool for firms who want to do better, and it’s helping to shape a more inclusive future for essential services.”