Credit, Collections & Insolvency News
Latest complaints data from the Financial Conduct Authority (FCA) for H2 2025 showed that financial services firms received 1.87m complaints, a 0.9% increase from 2025 H1 (1.85m) The main product groups to experience a notable increase in their complaint numbers were insurance & pure protection, which increased 10.1% from 717,523 (2025 H1) to 790,329 (2025…
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A new study released by Money Advice Liaison Group (MALG) and AI firm Wyser has outlined how generative AI could reshape the UK’s regulated debt advice landscape, if deployed with precision, humility and human oversight. The new research funded by the Money & Pensions Service (MaPS) highlighted the deep structural complexities, widespread vulnerability and a…
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A survey of 2,000 UK consumers found a clear generational divide in financial literacy, with 18-24-year-olds consistently less confident and less informed than older age groups on how credit works according to research by Creditspring. Just 45% of young adults said they understand what ‘APR’ means, compared with 67% of over-55s. Fewer than half (46%)…
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Latest figures from the British Retail Consortium (BRC) have shown that shop price inflation rose by 1% year-on-year in April, a slowdown from 1.2% in March and below the three-month average of 1.1% Non-Food inflation decreased to -0.1% year on year in April, against growth of 0.1% in March. This is below the 3-month average…
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Mid-market businesses are feeling overwhelmingly optimistic when it comes to their near-term investment in artificial intelligence (AI), according to new research from BDO, the accountancy and business advisory firm. The bi-monthly survey of 500 mid-market businesses revealed that the majority (97%) said they expect to see a return on their investment in AI within the…
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UK retail sales fell sharply over Easter as concerns over the Iran conflict weakened consumer confidence according to data from the Confederation of British (CBI) Industry which showed its retail index dropped to minus 68 in April, the lowest level since records began in 1983. Most retailers reported declining sales and expect conditions to worsen…
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Awareness of specialist business finance among UK SMEs is on the rise as new search data from Semrush has revealed an increase in online demand for tailored funding solutions such as Asset Finance and Invoice Finance. The latest figures show that searches related to specialist finance have increased over the past 12 months, with Asset…
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Late payment pressures intensified for businesses in the first quarter of 2026, with a growing number of companies carrying overdue invoices on their books, according to a new report from R3, the UK’s trade body for restructuring, turnaround and insolvency professionals. The report shows that the number of overdue invoices rose to 17.48 million, up…
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New research from debt management firm Lowell has revealed that on average, it takes families until mid-April (3.8 months) to clear their festive debt. The survey found that 74% of UK families relied on credit cards and Buy-Now-Pay-Later schemes to help cover the cost of Christmas. While some families have the luxury of being able…
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The Financial Conduct Authority (FCA) has led international action to stop illegal finfluencers putting consumers’ money at risk. Seventeen regulators worldwide took part in the ‘week of action’, which included enforcement activity, consumer awareness campaigns, and educational programmes for finfluencers who want to act responsibly. Activity started on 20 April 2026. In the UK, the…
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The Insolvency Service has announced a partnership with Crimestoppers in an attempt to crack down on rogue directors. The partnership aims to boost tip-offs about banned directors still operating in the shadows The Insolvency Service disqualifies more than 1,000 directors every year for misconduct, including failing to pay tax and using company funds for personal…
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Consumer confidence has fallen to its lowest level since October 2023, according to the GfK consumer confidence index, which dropped four points to minus 25. This decline marks the third consecutive month of falling confidence and the largest drop since April 2025. The deepening concern was driven by perceptions of the UK economy, with a…
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Bad debt and late payment are hammering Scottish SMEs’ cashflow and profitability, according to new data from SME funder Bibby Financial Services (BFS). BFS’s latest SME Confidence Tracker revealed that 39 per cent of Scottish SMEs, equating to around 139,000 businesses, experienced bad debt in the past 12 months. For those affected, the average amount…
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