Banks reprimanded for potentially misleading customers

16th August 2023 Consumer Lending | #bank regulation

NatWest and the Co-Operative Bank have been reprimanded by the competition regulator for potentially misleading customers about the quality of service they were receiving. The Competition and Markets Authority (CMA) found that both banks breached the Retail Banking Order by failing to fully inform customers about how their services and current accounts compared to rivals.…

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