energy regualtion

Utilita Energy customers to receive compensation after additional support credit failure

14th December 2022 Consumer Collections | #energy regualtion

Utilita Energy has agreed to pay out £830,000 after a robust assessment by regulator Ofgem suggested the supplier was not taking individual circumstances into consideration when deciding whether or not to provide additional support credits needed for customers topping up prepayment meters. The assessment was based on a review of scripts of employees talking to…

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energy regualtion

Utilita Energy customers to receive compensation after additional support credit failure

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