Credit, Collections & Insolvency News
Specialist Conversational AI and digital engagement company, Webio has announced launched its Self-Service Studio, which it claims is the first debt collection self-service offering powered by AI-driven conversational messaging. The Self Service Studio has the ability to identify customers who have stalled or not completed their payment journey. With the Conversational AI chatbots on-hand, customers…
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Manchester-based deceased account management business, Phillips & Cohen Associates (PCA) has announced that is to acquire Liverpool-based debt recovery and credit management services provider, Ardent Credit Services. PCA says that the move is part of a long-term strategy to expand expertise and scale within the pre and post charge-off collections space in the UK and…
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Open banking platform, TrueLayer, has announced a collaboration with the problem debt detection and prevention app SuperFi, which will provide open banking variable recurring payments (VRPs) to help customers repay borrowings and avoid fees. SuperFi’s platform connects to users’ bank accounts and credit cards to track borrowings and overdrafts in a single interface. Customers can then…
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Debt advice specialist, Money Wellness has announced that it is set to appoint more than one hundred new professional advisers to provide additional capacity, enabling it to deliver free debt advice and ongoing support services following its commission earlier this month by the Money & Pensions Service (MaPS). The advisers will be employed on a…
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Debt solution company MoneyPlus Group has announced that it has completed the purchase of debt advice management specialist Bright Oak. MoneyPlus Group has received substantial investment over the last 2 years from both Intriva Capital and Oak North Bank and has spent that time fine-tuning internal operations ready for significant scaling. There is no firm…
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The Department for Work and Pensions (DWP) has announced the appointment of Sara Weller CBE as the new permanent Chair of the Money and Pensions Service (MaPS). Weller has been serving as a non-executive board member since September 2022 and will formally take up the role of permanent Chair on 29th March 2023. Her prior…
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Zilch has announced that it has signed an industry-first partnership to work with StepChange, which will help Zilch’s millions of customers access help, should they need it, more quickly during the current cost of living crisis. This support for StepChange will see Zilch become the first provider of credit via buy now pay later to…
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The Money Advice Trust has announced major enhancements to its National Debtline and Business Debtline services, as the charity’s new contracts with the Money and Pensions Service (MaPS) go live. National Debtline and Business Debtline – which offer free, independent and confidential debt advice by phone, webchat and online – will help 440,000 people in…
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Debt Charity StepChange is marking 30 years of helping people deal with their debt problems. Originally known as The Consumer Credit Counselling Service (CCCS), StepChange was set up in 1993 and has since helped over 7.5 million people. To mark the anniversary, StepChange has published a new report reflecting on what the organisation has achieved over the…
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Aberdein Considine has strengthened its Lender Services Practice Group (LSPG) with the appointment of Zarvin Vandrewala as a new Partner in the firm’s Banking Litigation team (part of LSPG). Vandrewala has over 11 years’ experience dealing with complex litigation matters, advising financial services organisations on a range of issues. He will join the LSPG team…
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The board of Directors of Intrum AB has appointed Andrés Rubio President and Chief Executive Officer (CEO) of Intrum. Rubio has a background from several management positions (including Cerberus, Apollo Management International and Altamira Asset Management) and was elected Board member of Intrum in 2019. Magnus Lindquist, Chairman of the Board of Intrum said “I…
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Intrum UK has announced that it has secured Investor in Customers (IIC) Gold accreditation, reinforcing its commitment to deliver the highest standards of customer service. It’s the ninth consecutive year that Intrum has held the highest mark of distinction since IIC was founded in 2006. Each IIC assessment is based on four pillars of customer…
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Global information and insights company TransUnion has announced that it is supporting Fiinu Bank to help enable its overdraft solution using Open Banking capabilities and credit reference data. This information will provide an in-depth understanding of a consumer’s financial situation and help Fiinu, which is a registered bank, to deliver robust Open Banking-driven eligibility checks…
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