Water company and Settld agree support partnership for bereaved and vulnerable customers

26th October 2022 Consumer Collections |

Portsmouth Water has announced a new strategic partnership with the nationwide bereavement service Settld. Settld will streamline end-of-life account administration for those handling the affairs of a Portsmouth Water customer who has died. The partnership has also initiated a new support service for the water company’s vulnerable customers. Bereaved individuals who use Settld’s form to…

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Lowell confirms acquisition of Hoist Finance UK

25th October 2022 Consumer Collections |

European credit management services provider, Lowell Group has announced that it has completed the acquisition of Hoist Finance UK following receipt of regulatory approval. The transaction includes the operations of Hoist Finance UK and its entire unsecured non-performing loan portfolio, comprising of over 2 million consumer accounts, which had approximately £585m 180-month Estimated Remaining Collections…

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Debt Advisor company enters administration

24th October 2022 Consumer Collections |

The joint administrators The IVA Advisor have secured the transfer of approximately 8,000 individual voluntary arrangement (IVA) clients to insolvency management firm Anchorage Chambers. The IVA Advisor, which was based in Cheadle, provided advice and support for people across the UK to help them manage debt. Anthony Collier and Simon Farr of specialist business advisory…

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Paylink and Inbest agree partnership

24th October 2022 Consumer Collections |

Paylink Solutions and Inbest have announced a new partnership that aims to help customers across the UK access £16 billion worth of unclaimed benefits. Paylink says that over 8 million households in the UK are currently missing out on benefits worth £16 billion. The most common reason for this is that people are either unaware…

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Trustfolio and Birmingham City Council win highly commended award

19th October 2022 Consumer Collections |

Debt-technology collections specialist Trustfolio and Birmingham City Council have been jointly awarded a ‘Highly Commended’ award at IRRV Performance Awards 2022. The awards was in the Excellence in Innovation (debt management) category. Commenting on the award Jonathan Woodward, Birmingham City Council said “We were delighted to have been awarded a ‘Highly Commended’ in this category…

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Sigma Connected appoints new Chief Strategy Officer

5th October 2022 Consumer Collections |

Business outsourcing provider Sigma Connected has announced the appointment of Peter Doveren as its new Chief Strategy Officer. Dutch-born Doveren has extensive international experience having worked in many different countries whilst holding senior customer service and strategy roles across a variety of sectors and organisations, including with Vodafone, Capita and the RSPCA.   Doveren’s role…

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DCB Legal appoints two new starters to its apprenticeship scheme

29th September 2022 Consumer Collections |

DCB Legal, a legal practice specialising in civil and commercial litigation, and debt recovery, has welcomed two new apprentices to its highly sought-after solicitor apprenticeship scheme. Amongst the successful apprentices is 23-year-old Bethany Forster, who joined the company in 2019 whilst undertaking a summer job in the accounts department. After completing her first apprenticeship with…

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CICM appointed official assessor for the HCEOA

28th September 2022 Consumer Collections |

The Chartered Institute of Credit Management (CICM) and the High Court Enforcement Officers Association (HECOA) have formed an official partnership for the CICM to review and revise learning resources and qualifications for future High Court Enforcement Officers (HCEO).  The new programme will see the CICM and HCEOA work together to further strengthen the assessment of…

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IE Hub, StepChange and C&R Software agree financial hardship partnership

27th September 2022 Consumer Collections |

IE Hub has announced that it has joined forces with StepChange and C&R Software in a partnership to support consumers in financial hardship This partnership will see IE Hub’s income and expenditure solution integrated with both C&R Software’s solution Debt Manager, and StepChange’s debt advice and support solutions service.   StepChange Chief Executive, Phil Andrew…

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Indigo Cloud appoints Director of Business & Client Development

26th September 2022 Consumer Collections |

Indigo Cloud has announced it has appointed Ian Simpson as Director of Business & Client Development where he will be defining new market strategies, driving sales, and overseeing client relationships. Simpson is a collection and recovery specialist who has been active in the industry since 1997 having worked for names such as Transcom, GE Money,…

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CSA announces award winners

23rd September 2022 Consumer Collections |

The winners of the 2022 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual conference, the UK Credit and Collections Conference (UKCCC) have been announced following a live event at the Radisson Blu Hotel, Manchester Airport last week. Notable wins on the night were for Data on Demand who…

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Inicio AI wins place on Edinburgh University’s AI Accelerator Programme

22nd September 2022 Consumer Collections |

The AI Accelerator, delivered by The University of Edinburgh’s world- leading Innovation Hub for Data Science and Artificial Intelligence, the Bayes Centre, has selected a group of emerging companies from Scotland, the UK and other parts of the globe for this year’s programme. Among the 12 winners is Inicio AI, an AI start-up founded as…

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Computershare Loan Services and DPS announce renewal of national youth homelessness charity support

21st September 2022 News |

Computershare Loan Services and The Deposit Protection Service (The DPS) have awarded £40,000 to national youth homelessness charity Depaul UK for the second year running. The organisations said the donation would help the charity continue to tackle the root causes of homelessness and improve financial wellbeing among young people aged 16-25. Nicola Harwood, Director of…

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