StepChange launches 12-month reduced payment plan

22nd October 2020 Consumer Collections |

Debt charity, StepChange has announced that it has launched a new 12-month reduced payment plan for households temporarily affected by Covid. The company says that its new Covid Payment Plan (CVPP) is aimed at people who just need a bit more time and a bit more forbearance to get back to resuming full payments on…

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Consumer payment deferrals continue to decrease

22nd October 2020 Consumer Collections |

Latest figures from UK Finance have revealed that the number of customers on a payment deferral has significantly decreased in recent months. Of the 4.4 million payment deferrals granted across mortgages, credit cards and personal loans since the start of the pandemic, 323,700 are currently still in place. The support provided by lenders builds on…

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Jaywing appoints two new senior hires

22nd October 2020 Consumer Collections |

Data-powered integrated agency Jaywing, has announced the appointment of two senior team members to its financial and professional services team. Phil Stott joins Jaywing as Client Director. With twelve years experience as strategic planning director at Brass, and a further combined twelve years of industry experience at Propaganda and First Direct. Stottl will head up…

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Zinc appoints Head of Operations

21st October 2020 Consumer Collections |

The Zinc Group has welcomed Kirsty-Louise McQueen as its newly appointed Head of Operations covering its two locations in Glasgow and Stratford Upon Avon McQueen brings a wealth of senior operational experience having previously worked with HSBC, Hutchinson 3 and the Capita Group. In her new role, McQueen will lead the existing operations team ensuring…

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Intrum appoints new President

19th October 2020 Consumer Collections |

European credit management specialist, Intrum has announced the appointment of Anders Engdahl as its new President and Chief Executive Officer. Current CEO Mikael Ericson who will leave the company after four years as President and CEO. At the same time, the Board has appointed Intrum’s current Chief Financial Officer Anders Engdahl as new President and…

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Lowell results show ‘resilient collection’ figures

16th October 2020 Consumer Collections |

European leader credit management specialist Lowell has provided a preliminary trading update for the quarter ending 30th September 2020 which indicates resilient collections figures. The results indicate that collections activity and performance has improved after a pause during the initial stage of the pandemic. The business saw a cash EBITDA increase of 9%, compared to…

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Zilch and Credit Kudos agree BNPL credit assessment partnership

15th October 2020 Consumer Collections |

Buy Now Pay Later (BNPL) provider Zilch has partnered with challenger credit reference agency and Open Banking provider Credit Kudos to better assess the affordability of its customers. Zilch says that the COVID-19 outbreak has brought affordability into sharp focus and BNPL providers are under increased pressure to protect potential borrowers – in particular young…

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Tandem Bank appoints Chief Commercial Officer

14th October 2020 Consumer Collections |

Tandem Bank has announced that Paul Noble has been appointed as the group’s Chief Commercial Officer. Noble has over 20 years’ experience in banking incumbents such as Barclays, venture capital and was a founding member of 118 118 Money. He will work with the Tandem team to develop new products and services, including an initial…

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Money Advice Trust Chief Executive awarded CBE

12th October 2020 Consumer Collections |

Money Advice Trust Chief Executive Joanna Elson has been awarded a CBE in the Queen’s Birthday Honours List for services to people in financial difficulty. Elson has served as Chief Executive of the Money Advice Trust, the charity that runs National Debtline and Business Debtline, since 2008.  In addition to her role at the Trust,…

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EQ approved for G-Cloud 12 framework

9th October 2020 Consumer Collections |

International technology-led services and payments specialist EQ (Equiniti Group),  has announced that seven of its services have been approved as suppliers for the Government’s G-Cloud 12 framework. EQ’s digital capabilities, which are provided by its specialist division EQ Digital, have been a permanent fixture on the G-Cloud framework since its inception in 2012. The G-Cloud…

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TransUnion launches ID Solution

9th October 2020 Consumer Collections |

Global information and insights provider TransUnion has extended its fraud and identification offering with a new Document Verification and Facial Recognition solution, to help combat the increasing rise of identity fraud. Shail Deep, Chief Product Officer at TransUnion said: “Over the past five years, identity fraud cases have risen by 32% according to Cifas and…

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Hope Capital and Nivo announce customer experience partnership

8th October 2020 Consumer Collections |

Specialist short term lender Hope Capital has announced the implementation of a new ID verification and messaging technology by partnering with Nivo. Nivo’s app-based messaging allows a borrower to securely verify their identity with Onfido’s biometric identity verification AI. Additionally, it provides Hope Capital with necessary documentation pertinent to the loan by sharing photos from…

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United Trust Bank and LendingMetrics agree mortgage decisioning partnership

7th October 2020 Consumer Collections |

Specialist mortgage lender United Trust Bank has selected LendingMetrics’ ADP for their automated mortgage decisioning. United Trust Bank is a specialist mortgage lender providing a range of first and second charge products through its panel of approved introducers. The new platform, currently undergoing the bank’s UAT process, augments the expertise of the bank’s underwriters, by…

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