Hope Capital appoints Head of Portfolio Management

1st October 2020 Consumer Collections |

Hope Capital has announced that Jemma Wood has been promoted to Head of Portfolio Management. Wood joined Hope Capital last year as a Portfolio Case Manager. In her time with the firm, she has transformed the department, implementing a range of new systems and processes to improve control and efficiency. Prior to joining Hope Capital,…

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Arrow Global appoints Group Chief Legal and Risk Officer

28th September 2020 Consumer Collections |

Arrow Global Group has announced the appointment of Martina Swart as Group Legal and Risk Officer. Swart will be responsible for legal and compliance, governance and risk management across the Group, replacing Stewart Hamilton who left the business recently. She will report directly to Lee Rochford, Group CEO, as part of Arrow’s executive management team.…

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Fleximize agrees LendingMetrics deal

25th September 2020 Consumer Collections |

LendingMetrics and Fleximize have agreed to a collaboration on a new project to deliver enhanced underwriting capabilities via ADP. Launched in 2014, Fleximize is a digital business lender supporting UK SMEs. The decision to commission ADP is driven by the company’s plans to increase scale and efficiency and utilises ADP’s universal third- party data integrations…

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Tech start-up secures £3.6m investment to launch bereavement process solution

24th September 2020 Consumer Collections |

Exizent, a Glasgow-based technology firm, has raised significant funding with the launch of new business which aims to transform the way the legal and financial services industry deals with bereavement. The company says that in an era of digitised services, with more transparent and open access to information, Exizent is building the first-ever platform that…

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Aryza launches digital payment plans and collection solution

24th September 2020 Consumer Collections |

The Aryza Group has launched ‘Aryza Recover’ a new digital solution designed to automate the management of payment plans and collection strategies. The company says that in a COVID-19 environment when businesses are managing customer payment breaks with limited resources, and consumers may be struggling and falling into arrears, Aryza Recover allows consumers to review…

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Virgin Money and Experian agree mortgage process partnership

23rd September 2020 Consumer Collections |

Virgin Money will put mortgage eligibility in the hands of homebuyers and intermediaries after joining Experian’s pre-qualification platform, helping to widen its reach in the digital marketplace. The partnership sees Virgin Money become the latest brand to join Experian’s panel of lenders that appear on pre-qualification websites and adviser platforms. It helps to match prospective…

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Lowell announces leadership team appointments

21st September 2020 Consumer Collections |

Credit management services company,  Lowell has announced two changes to its UK leadership team. Kathryn Morgan joins Lowell as UK Customer Operations Director and Nick Ollard becomes UK Client Director, both join the UK Exco and report to UK Managing Director, John Pears. Morgan has a long and broad career in senior positions within the…

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Lantern announces MALG marketing communications partnership

21st September 2020 Consumer Collections |

Debt purchase specialist  Lantern has announced that it is to support not-for-profit membership organisation the Money Advice Liaison Group (MALG) by funding its member and stakeholder engagement activity. The sponsorship will enable MALG to extend its long-standing contract with marketing communications agency Engage Comms. MALG was established in 1987 and has professionalised and grown its…

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Alphabet appoints Chief Risk Officer

18th September 2020 Consumer Collections |

Mobility and fleet leasing firm Alphabet has announced that it has appointed Chantal Gorman as its Chief Risk Officer. Gorman will assume the role of Chief Risk Officer from Stefan Oswald who has been carrying out the regulatory responsibility for the function, supported by Neal Coleman, Head of Risk. Both have been continuing to strengthen…

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Remote lending and collection methods accelerate for Morses Club

18th September 2020 Consumer Collections |

Morses Club, says it is making good progress in accelerating its strategy of serving its customers via remote methods of lending and collection. As part of its latest results the doorstep lender says that customer responses to the launch of its remote lending remain positive. Subscribers to Morses Club’s online customer portal, which enables remote lending…

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FCA announces new support measures for consumer credit and overdraft customers

16th September 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has announced proposals to ensure that firms provide tailored support for users of consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19). The proposals will cover users of credit cards and other revolving credit (store card and catalogue credit), personal loans, overdrafts, motor finance,…

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Tesco Bank introduces new credit card payment technology

16th September 2020 Consumer Collections |

Tesco Bank is to become the first UK bank to introduce new technology that allows its 2.6 million credit card customers to more easily manage and pay their balance. The ‘Pay by Bank’ facility will be provided by Tesco Bank and enabled by Mastercard’s Open Banking Connect™ service.  It allows Mobile and Online credit card…

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Paragon Bank and TruNarrative agree bounce-back loans partnership

16th September 2020 Consumer Collections |

Paragon Bank has announced that it will adopt TruNarrative ‘s RegTech platform to power bounce-back loans initiative. The decision follows Paragon Bank’s recent approval from the British Business Bank, enabling Paragon to deliver Bounce Back Loans to SMEs coping with the Covid-19 economic situation. Via a single API, the TruNarrative platform delivers automated customer onboarding,…

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