InDebted appoints Chief Product Officer

7th November 2024 Consumer Collections |

Third party collections specialist, InDebted has announced the appointment of Kristyn Leffler as Chief Product Officer. Leffler joins InDebted from one of the nation’s largest debt buyers, where she developed innovative, data-driven collections strategies. In her new role, Leffler will lead InDebted’s global product strategy, focusing on enhancing the company’s AI-powered collections capabilities and industry-leading…

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The Digital DRA and IE Hub agree partnership

7th November 2024 Consumer Collections |

The Digital DRA has announced that it has become the first debt resolution agency to partner with IE Hub, in a move that will expand the support available to their customers. As part of this collaboration, The Digital DRA’s customers will now have access to IE Hub’s user-friendly online budgeting tool, designed to help people…

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Money Advice Trust appoints two new Directors 

5th November 2024 Consumer Collections |

Debt advice charity, the Money Advice Trust, has announced that it has made two new appointments to its senior leadership team, after new Chief Executive Steve Vaid joined earlier this year.    Damian Chapman joins as Director of Income Generation, whilst Matt Hartley is promoted to Director of Marketing and Engagement, overseeing the charity’s marketing,…

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Phillips & Cohen Associates appoints Global General Counsel

30th October 2024 Consumer Collections |

Deceased account care management and technology specialist Phillips & Cohen Associates (PCA) has announced that it has appointed Chris Lagow as its new Global General Counsel. Lagow brings over two decades of legal and corporate governance expertise. He has a distinguished career advising companies across the financial services sector, both in-house and at law firms.…

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Flint Bishop appoints Debt Services Partner

29th October 2024 Consumer Collections |

Law firm Flint Bishop has appointed Shona Houghton as a Partner in its Debt Services division as it prepares to open a new office in Cardiff in Q1 2025, aimed at further expanding its capacity and service lines. Houghton joins Flint Bishop from the London-based law firm Francis Wilks & Jones, where she previously served…

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Perch Group appoints two new Non-Executive Directors

21st October 2024 Consumer Collections |

Debt purchase and resolution firm Perch Group has announced that it has appointed two new Non-Executive Directors Chris Patrick and Mark Onyett to its board. Patrick has over 100 completed portfolio acquisitions and debt financings across 24 European jurisdictions. With more than 20 years in the industry, he has the proven ability to assess, price…

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Flint Bishop appoints Head of Operations in Debt Services

15th October 2024 Consumer Collections |

Law firm Flint Bishop has announced the appointment of Lee Osborne as Head of Operations to support the continued growth of its national Debt Services division. Osborne brings over 25 years of experience in banking and financial services, he joins from CHL Mortgages, where he served as Services Director, managing a £3.2 billion servicing book…

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Experian and Oakbrook agree debt consolidation loan partnership

8th October 2024 Consumer Collections |

Experian Consumer Services has announced a partnership with Oakbrook, a leading non-bank consumer lender, to offer debt consolidation loans on the Experian Marketplace using Paylink’s ReFi technology. Oakbrook is the first lender to go live with ReFi-enabled loans on the Experian Marketplace. This partnership will enable customers to simplify their finances and save money by…

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Money Wellness makes two External Relations appointments

2nd October 2024 Consumer Collections |

Money Wellness has strengthened its external relations department with two key appointments. Adam Rolfe has joined as Public Affairs Officer to help inform and support the new government as they develop and change policies that impact the individuals and families supported by Money Wellness. Rolfe  will be supporting policymakers by providing real time data and…

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MorganAsh appoints Consumer Duty Consultant

30th September 2024 Appointments |

Support services provider MorganAsh has announced that it has appointed customer experience (CX) and customer vulnerability specialist James Edmonds as a Consumer Duty consultant. Edmonds will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition, and to help more firms across different financial sectors to implement MARS –…

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InDebted completes a £30m capital raise

25th September 2024 Consumer Collections |

InDebted, has announced the completion of its £30 million Series C capital raise, valuing the company at almost £200 million. The company uses technology such as machine learning to personalise the collection’s journey, with the support of a dedicated Customer Experience team. Originally founded in Australia, InDebted expanded into the UK in 2022, experiencing 327% YoY…

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TLT appoints debt finance Partner

18th September 2024 Consumer Collections |

TLT has hired leading debt finance lawyer Roy Grist as a Partner in its national banking team, further strengthening the service it offers clients in this practice area.  Grist joins TLT from Squire Patton Boggs, where he led the firm’s banking and finance team in Birmingham for ten years. A nationally recognised banking lawyer, Grist…

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Flint Bishop acquires Walker Morris’ Banking & Finance Recoveries Division

10th September 2024 Consumer Collections |

Law firm, Flint Bishop has announced that it has acquired the entire volume Banking & Finance Recoveries division from the wider Banking & Finance team of Walker Morris LLP, welcoming 34 new staff to the business. The strategic acquisition also marks Flint Bishop’s entry into the Leeds market and substantially enhances the firm’s capabilities in broader…

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