Credit, Collections & Insolvency News
Business outsourcing provider Sigma Connected has announced the appointment of Jamie O’Brien into the newly-created position of Director of Telecoms. In his new sector specialist role, the operational telecoms expert will lead the development of the firm’s new and existing telecoms client portfolio as part of its core growth strategy. Reporting to chief commercial officer…
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Fair for You has launched a new campaign with TV presenter Gail Porter in a bid to try to help six million people in furniture and appliance poverty. Porter, who fought back from crippling bankruptcy and homelessness, with data showing that six million people are living without an essential item like a washing machine or…
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Call centre technology platform TCN, has announced it has agreed a new partnership with water utility provider Apa Prod. Apa Prod, is a Romanian regional water and sewage provider serving over 70,000 B2B and B2C clients, being the water supplier for Hunedoara County in western Romania. Recent EU regulations have mandated that utility companies in…
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Oracle Car Finance, has raised over £50,000 for Martin House Children’s Hospice Oracle, located in Knaresborough, has been supporting the Wetherby charity for two years, and confirms the extension of their corporate partnership for a third consecutive year. Marking the beginning of their third year as a charity partner, the North Yorkshire-based finance broker welcomed…
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Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform. Sigma Connected, which provides customer experience services for the utilities, financial, telecommunications and insurance sectors, has partnered with IRIS which…
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Ardent Credit Services, the debt recovery and credit management services provider owned by Phillips & Cohen Associates (PCA), has announced growth plans for its Liverpool-based operations to manage increasing collections activities in the public sector as well as outstanding balances for leading blue-chip organisations in the telecoms, insurance and motor finance sectors. The company has…
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Collections management technology specialist Flexys has announced a strategic partnership with Moneyhub, a data and payments fintech specialising in Open Banking, Open Finance, and Open Data solutions. Flexys’ software uses real-time data and automation to help collections professionals work more efficiently, resulting in faster and more successful collection rates. By partnering with Moneyhub, Flexys will…
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Debt purchase and resolution firm Perch Group has announced it has appointed Michelle Hutchinson into the newly created role of Head of Customer Experience & First Line Control. Hutchinson brings 17 years’ experience in debt purchase and collections across a wide range of areas including most recently as FCA-certified Customer Journey Manager specialising in vulnerable…
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AperiData, the real-time credit reference agency and Open Banking platform, has announces that together with its partner PayPoint, it is now streamlining debt advice support for Citizens Advice Bureau (CAB) Cambridge. The solution was recognised as Best Business Partnership of the Year at The Credit & Collections Industry Awards last week and its implementation at…
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The Samaritans and the Credit Services Association (CSA) has announced tha launch of a short online learning module aimed at helping debt collection agencies give their frontline staff the latest tips and advice about how to appropriately conduct sensitive conversations with individuals in vulnerable circumstances. The ‘Supportive Listening’ module is being made available to CSA…
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Telrock Systems has announced that it has appointed collections software and domain expert Andrew Pritchard to their leadership team to support the company’s rapid growth and expansion. As Chief Strategy Officer, reporting to Telrock Systems Chief Executive Officer, Pritchard will fulfill a new role designed to optimise company growth and success across all aspects of…
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Data driven technology company Connected Data has announced the appointment of Richard Mason, who has joined the team as Customer Success Manager. Mason brings with him 30 years of working in the regulated banking and data industry for FTSE 100 businesses. Focused on the effective use of data and analytics, his knowledge and experience have help him deliver…
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StepChange has announced the appointment of Martin Clift as its new Chief Operating Officer. Clift, who will take up the role at the beginning of September, previously worked at Barclays for 37 years, during which time he specialised in large scale Distribution, Operations Leadership and Strategic Transformation. He was most recently Head of Intermediary Services…
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