Debt advice industry needs to embrace technology to achieve best customer outcome

20th December 2017 Consumer Collections |

The debt advice industry will have to look beyond funding barriers and embrace new technology to get the best outcomes for clients in debt according to a survey of delegates carried out before the Money Advice Liaison Group (MALG) Conference at the end of November. The survey showed that while almost half of the respondents feel…

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Two in five expect Brexit to leave them worse off

19th December 2017 Consumer Collections |

Online research from Equifax has revealed that 39% of Brits expect Brexit to negatively affect how they access and manage their finances. The survey, conducted by YouGov, also highlighted the younger generations’ pessimism about Brexit with over half (56%) of 18-24 year olds believing exiting the EU will make it more difficult to access and…

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Lack of GDPR readiness amongst businesses

19th December 2017 Consumer Collections |

With only six months to go to the General Data Protection Regulation (GDPR), a worrying 76% of organisations have yet to review products to ensure they are GDPR compliant, finds new research launched today by Callcredit Information Group. Yet marketers’ confidence isn’t wavered by this with a large majority (84%) thinking that those who must…

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Credit check knowledge costing consumers

18th December 2017 Consumer Collections |

New research by TSB has revealed that 70 percent of consumers do not know the difference between a soft and hard credit check.  This is potentially costing borrowers around £418 each in extra interest on a typical loan. The majority (61%) of providers perform unnecessary hard credit checks when a consumer looking for a personal…

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Consumer finance growth continued in October

13th December 2017 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show growth of 10% in consumer finance new business in October, compared with the same month last year. Credit card and personal loan new business together grew by 13% compared with October 2016, while retail store and online credit new business increased by 3%. Second…

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40% of households will be ‘going without’ to pay for Christmas

13th December 2017 Consumer Collections |

With the average cost of Christmas topping £700 for UK households, 40% of people have been forced to make sacrifices to pay for this year’s festivities, including cutting back on heating, clothes and food shopping, taking on an extra job and even selling belongings, according to new research out today.* The run-up to Christmas can…

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Shoppers to spend less on Christmas shopping

13th December 2017 Consumer Collections |

Over a third of UK shoppers say they will be able to spend less on their Christmas shopping this year compared to 2016, the latest Christmas Barometer™ from Ferratum has revealed. The survey, which collected the opinions of 21,000 consumers across Ferratum Group’s 20 country locations, revealed that 33% of the UK public have become…

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Money Statistics: December 2017

12th December 2017 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for December 2017: Personal debt in the UK People in the UK owed £1.562 trillion at the end of October 2017. This is up from £1.504 trillion at the end of October 2016 – an extra £1,106.13 per UK adult. Per adult in the UK that’s an average debt…

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Credit & Collections Technology Awards 2017 Winners revealed

7th December 2017 Consumer Collections |

The winners of the inaugural 2017 Credit & Collections Technology Awards have been revealed. There were sixteen winners (three of which were partnership wins) from the sixteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The Credit & Collections Technology Awards were launched in the Summer and…

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Four in ten grandparents help their families to finance Christmas

6th December 2017 Consumer Collections |

A new study from Scottish Widows’ independent think tank, The Centre for the Modern Family, has found that four in ten (43%) grandparents help their families to fund the festive season, spending a collective £932 million. More than a third (36%) of them make sacrifices to compensate for the extra expenditure at Christmas.The Silver Supporters report, the…

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Aire announces partnership with N Brown

6th December 2017 Consumer Collections |

Credit reference specialist, Aire has announced a first-of-its-kind partnership with online retailer N Brown. The new agreement will see Aire provide its augmented credit assessment technology to support N Brown, which operates online stores such as JD Williams, in analysing the full picture of online customers and the true benefits and risks that come with…

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Country reaches turning point on poverty

5th December 2017 Consumer Collections |

Britain’s record on tackling poverty has reached a turning point and is at risk of unravelling this follows the first sustained rises in child and pensioner poverty for two decades according to latest research by the Joseph Rowntree Foundation (JSF). The report finds that almost 400,000 more children and 300,000 more pensioners are now living…

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Women worry more about money than men

4th December 2017 Consumer Collections |

A quarter (25%) of women experience significant doubts several times a day, compared to just 19% for men. This trend can be seen across areas of personal finance – with almost a third of women (32%) saying they lie awake with money worries at least once a week, compared to just 23% of men Women appear to take…

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