Consumer confidence drops to lowest level in two years

Consumer confidence fell by 1.1 percentage points during the final quarter of 2025, from -10% in Q3 2025 to -11.1%, according to the latest Deloitte Consumer Tracker. The fall in confidence, based on responses from 3,200 UK consumers aged 18+, was driven by declines in five of the six measures included in the index. The…

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Report highlights scale of cyber security risks to the collections sector

3rd February 2026 Company News | #cyber security

The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the rising scale, complexity and cost of cyber security risks facing its members, urging them to prioritise resilience as a core operational and governance responsibility. The report, titled ‘Cyber Security: The Billion Pound…

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Thousands forced to borrow from illegal loan sharks to pay for funeral costs

30th January 2026 Arrears and Recoveries |

Desperate families are finding themselves forced to borrow from illegal loan sharks as a consequence of getting into severe debt due to the high costs of paying for the funerals of loved ones, according to research by Funeralexperts.com. The data revealed that around 32,400 people (3%) of the 1.08 million people who were forced to…

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Water bills set to increase by £33 a year from April

29th January 2026 Consumer Collections | #water bills

New data from Water UK has indicated that water bills in household water bills in England and Wales will rise by an average of 5.4% – around £33 a year, or approximately £2.70 per month – from April, reflecting significant investment in upgrading water infrastructure. The rise is two percentage points above December’s official inflation…

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Almost half of people say uncertainty around money makes them anxious

New research by Moneybox has found that half (50%) of respondents said rising costs of everyday expenses (e.g. bills, food, transport) were triggering feelings of anxiety or stress when it comes to their money. A further third (34%) said unexpected expenses or emergencies (e.g. car/home repairs, family emergencies) and a fifth (22%) mentioned a general…

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Number of people in ‘very deep poverty’ hits 30 years high

28th January 2026 Arrears and Recoveries | #poverty

The number of people living in “very deep poverty” in the UK is at the highest level in more than 30 years, according to new research by Joseph Rowntree Foundation (JRF). Very deep poverty is defined by the Joseph Rowntree Foundation as earning below 40% of the median household income. According to its latest report,…

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January divorce spike could push thousands into debt

Dubbed ‘divorce month’, January has famously been cited as the time of the year when family lawyers see a surge in those looking to end their marriages. According to current data from Google,  searches for ‘divorce’ in the week beginning 11th January are at their highest in 12 months in the UK. Family lawyers also…

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Weight loss jabs are pushing people into an average debt of £1,600

26th January 2026 Arrears and Recoveries | #debt

A new study by Thinkmoney has found that two in five (39%) people currently using private weight-loss injections are getting themselves into mounting financial difficulty to fund the treatment. According to the survey, the average debt is exactly £1,616, with people’s preferred option to put the cost on a credit card (50%). Almost as many…

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61% households are one appliance failure away from debt

New analysis from debt management firm Lowell has found that 61% of households (17 million) don’t have sufficient emergency savings to cover these unexpected costs without turning to credit. At the time of reporting, the cheapest fridge/freezer available at Argos would set someone back £160, a washing machine £189 and a dishwasher £189. Replacing a…

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Nine in ten believe we will be poorer in the future without financial education

New research by the People’s Partnership has revealed how the majority of adults think that without financial education, we will all be poorer in the future, and we are failing future generations if we don’t equip them with financial literacy. The data shows that nine in ten (85%) of adults believe that without financial education,…

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Personal insolvencies increased by 7% in 2025

Latest data from the Insolvency Service for England & Wales has shown that personal insolvencies increased by 7% in 2025 when compared to 2024, rising to 126,240 from 117,958 in 2042 The annual number of IVAs in 2025 was 7% higher than in 2024, but remained lower than the record high annual numbers between 2019…

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One in five expect to be paying for Christmas beyond April

Research from Thinkmoney shows that while the festive season may feel like a distant memory, the financial consequences are only just beginning for a significant number of people. Credit card statements, Buy Now Pay Later reminders, overdraft balances and household bills are all landing at once, creating pressure at the start of the year. The…

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Second charge mortgage volumes grow by 27%

New figures released by the Finance & Leasing Association (FLA) show that second charge mortgage new business volumes grew by 27% in November 2025. Commenting on the latest new business figures for the second charge mortgage market, Fiona Hoyle, Director of Consumer & Mortgage Finance and Inclusion at the Finance & Leasing Association (FLA), said “The…

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