Credit, Collections & Insolvency News
The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…
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Debt resolution specialist, DCBL, has appointed Jamie Gibson as its new Managing Director. Gibson joins DCBL from Water Plus, where he played a key role in the creation and operational build of the commercial water retail business serving over 350,000 customers. He rose to the role of Managing Director for corporate customers, focusing on operational efficiency,…
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Nearly half of the public (48%) say they would react aggressively or with verbal or physical abuse towards an Enforcement Agent(commonly known as a bailiff), visiting their property despite public sympathy for their role, according to research by the Civil Enforcement Associations (CIVEA). Contrary to this, the findings also show strong public support for the…
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DCB Legal has announced that it has appointed Eddie Harrison as its new Managing Director (MD) to lead the business into a new era of expansion. Harrison brings more than 20 years of experience across debt recovery, litigation, and financial services. Harrison most recently oversaw the build of debt collection processes for Revolut UK, managing the…
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Latest Ministry of Justice figures have shown increases in mortgage possession claims from 5,348 to 6,537 (22%), orders from 3,384 to 4,429 (31%), warrants from 2,959 to 3,787 (28%) and repossessions by county court bailiffs from 869 to 1,146 (32%) when compared to the same quarter in 2024. There were increases in mortgage possession claims…
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A report by The Guardian has highlighted that a Bailiff company that overcharged people it was pursuing for unpaid debts has launched a refunds programme. Marston Holdings has apologised to consumers after overcharging ‘enforcement fees’ related to unpaid road traffic penalties it was chasing. The Enforcement Conduct Board states that it has been actively addressing this…
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The Civil Enforcement Association (CIVEA), the principal trade body for civil enforcement agencies in England and Wales, has joined forces with the National Support Network (NSN) to help vulnerable individuals access vital services, from debt advice to mental health and housing support. Civil enforcement agents work to collect unpaid payments, like council tax, parking fines…
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Latest data from the Bank of England has shown that the number of new mortgages competed by lenders jumped 50.4% to £77.6 billion in the first three months of the year compared to 12 months ago, hitting the highest quarterly level for more than two years. The data shows that the outstanding value of all…
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The Government has announced in a Written Ministerial Statement that the Ministry of Justice will be consulting on how to implement regulation of the enforcement sector. The Government says the review will aim to increase protections for those facing debt enforcement action and raise fees recoverable by bailiff firms. Setting out plans to overhaul to…
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The Civil Enforcement Association (CIVEA) has identified a 300% increase in reports of people impersonating enforcement agents and using aggressive tactics to scare victims into paying fictitious debts. CIVEA was notified of 26 ‘fake bailiff’ reports in the first quarter of the year (January – March 2025), almost equal to the amount received during the…
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Landlords across England and Wales who are struggling to get their properties back because of months of delays and a ‘postcode lottery’ in the County Court system are being urged to enforce their judgments through the High Court according to the High Court Enforcement Officers Association (HCEOA). Landlords across England and Wales currently face significant…
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The High Court Enforcement Officers Association (HCEOA) has backed the Civil Justice Council’s (CJC) Enforcement report and is calling on the Ministry of Justice and HMCTS to act to bring forward its key recommendations with a clear timeline for implementation. The aim of the Civil Justice Council Enforcement report was to consider ways in which…
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More than 1.3 million households in the UK are no longer paying council tax, resulting in local authorities failing to collect a record £6bn annually, according to a report by the Centre for Social Justice (CSJ) think tank. The report highlights that council tax debt has doubled in the past six years, with the debt…
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