Call for FCA to ‘close the gaps’ in consumer credit measures

6th April 2020 Consumer Collections |

The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has called on the Financial Conduct Authority (FCA) to ‘close the gaps’ in its package of support for consumer credit customers affected by the Covid-19 outbreak.  The charity has welcomed the FCA’s proposals on credit cards, loans and overdrafts – but is…

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Call for freeze on personal debt payments

6th April 2020 Consumer Collections |

A group of nearly 80 academics, policy experts and leaders of charities, trade unions and community groups have written to Chancellor of the Exchequer, Rishi Sunak, calling on him to provide an urgent, interest-free freeze on personal debt payments for people affected by Covid-19. The letter also calls for a write-off of existing council tax and social…

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CSA calls for greater levels of forbearance

2nd April 2020 Consumer Collections |

The Credit Services Association (CSA) is urging its members to review all of their current activities and treatment paths to ensure they are doing everything possible to support their customers and the wider UK community through the current Covid-19 crisis.  The CSA which represents more than 90% of the typically call-centre based firms, says that…

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Interest rate cut to tackle virus creates mortgage overcharging risk

2nd April 2020 Consumer Collections |

LegalTech business ME Group, which solves complex legal disputes using technology, has called for the government to ensure that lenders do not use the recent Bank of England interest-rate cut to boost profits at the expense of borrowers on standard variable rate (SVR) mortgages. ME Group CEO Rob Cooper said that when the Bank took…

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Outstand.io launches debt sale lending service

1st April 2020 Consumer Collections |

A new Bournemouth-based fintech company Outstand.io has launched to help financial service providers better manage their non-performing credit portfolios. The firm’s founders, Dan Ware and Rob Samuel, co-created Outstand.io to assist with direct lender’s debt collection strategies. Outstand.io provides end to end guidance on setting up commercially beneficial relationships with debt purchasers to help improve…

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Charity warns thousands of households’ finances already at breaking point

1st April 2020 Consumer Collections |

New figures from debt charity StepChange have revealed that thousands of households’ finances are at breaking point as a result of the Covid-19 crisis. The research reveals just how vulnerable people are to changes in personal circumstances with three out of four new clients identified a life event or income shock as the main reason for…

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Outlook for debt purchase market remains positive

31st March 2020 Consumer Collections |

The outlook for the debt purchase market remains positive, despite there being a temporary pause in the supply of debt portfolios according to d bt resolution specialist, Hoist Finance. Chief Executive Officer Klaus-Anders Nysteen says he anticipates that banks will continue to divest portfolios and will do so at an earlier stage than historically.  “The…

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Money Statistics: March 2020

31st March 2020 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for March 2020 Personal debt in the UK People in the UK owed £1,680 billion at the end of January 2020. The average total debt per household, including mortgages, was £60,363 and per adult was £31,845, around 112% of average earnings. Net mortgage lending rose…

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One in five consumers would suffer serious hardship with job losses

30th March 2020 Consumer Collections |

Britain is facing an unprecedented time, with the Covid-19 pandemic threatening jobs; particularly freelancers, the workforce on ‘zero-hours’ contracts, leisure workers and small business owners. New research by TransUnion commissioned just before the outbreak, has found that that one in five consumers (21%) wouldn’t manage financially if they lost their job tomorrow, and this number…

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Hoist launches sustainability strategy

30th March 2020 Consumer Collections |

Debt resolution specialist, Hoist Finance has announced its new sustainability strategy, which outlines the company’s Environmental, Social and Governance (ESG) goals and indicators.  Through a bottom-up process, integrating feedback and insight from employees throughout the whole organisation, Hoist Finance developed a sustainability strategy focused on four core pillars: contributing to an inclusive financial ecosystem, creating…

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Debt advice agencies call for suspension of council tax bailiff action

26th March 2020 Consumer Collections |

The UK’s three largest debt charities have called on the Government to instruct local authorities in England and Wales to suspend bailiff action for the duration of the Covid-19 outbreak.  The move comes as Citizens Advice, Money Advice Trust and StepChange Debt Charity report that debt advisers have already begun to receive calls about bailiffs…

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Hardship fund provides council tax relief to vulnerable households

25th March 2020 Consumer Collections |

The Government has confirmed a £500 million hardship fund will provide council tax relief for vulnerable households. Local Government Secretary Rt Hon Robert Jenrick MP has confirmed the government’s £500 million Hardship Fund will provide council tax relief to vulnerable people and households to help those affected most by coronavirus. The government has set out…

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Self-employed incomes are ‘falling like a stone’

25th March 2020 Arrears and Recoveries |

The incomes of self-employed people are ‘falling like a stone’ amidst economic disruption caused by Covid-19, according to charity the Money Advice Trust, which runs the Business Debtline advice service.  The warning comes after Chancellor Rishi Sunak told MPs that constructing a scheme to protect the self-employed who are losing work because of the Coronavirus…

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