Irish Director General outlines Central Bank priorities

7th February 2018 Consumer Collections |

The Central Bank of Ireland’s Director General, Financial Conduct today set out her priorities for the recently created financial conduct pillar of the Central Bank. Speaking in UCD, Derville Rowland highlighted the vital importance of trust and confidence in financial services and the system of regulation, and added that the accountability of senior personnel in…

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Ofgem extends prepayment safeguard to cut vulnerable households’ bills

7th February 2018 Consumer Collections |

Almost 1 million vulnerable households on poor value deals will make big savings on their energy bills from this month after Ofgem extended the prepayment safeguard tariff. Customers will initially make annualised savings of around £115 on average because suppliers have to cut their prices to below the level of the safeguard tariff cap. These…

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Welsh Water increases support for low-income households

6th February 2018 Consumer Collections |

Dŵr Cymru Welsh Water has announced increased support to help fund lower bills for low-income households over the next year to £7 million. The £7 million of additional funding covers the company’s flagship social tariff, HelpU, and other support to build on a large number of low-earning customers already accessing support to pay their bills…

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Debt used as a way to maintain spending power

6th February 2018 Consumer Collections |

New data research by onefourzero and GK analysing the credit market has found that consumers now use debt to maintain their spend power. The report analysed demand data for credit cards and overdrafts, and found that reliance on consumer credit has become the new normal; British consumers are borrowing more now than ever before. What was…

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Phoenix makes two new appointments

5th February 2018 Consumer Collections |

Phoenix High Court Enforcement has announced two new appointments. Jason Critchley joins as a new Business Development Manager, in the High Court Services team. Critchley, an ex-Wales and Great Britain Rugby League International, has been appointed to a new role in the company as Business Development Manager, High Court Services. Jason has an extensive knowledge…

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Ofgem launches Ovo Energy consumption investigation

5th February 2018 Consumer Collections |

Ofgem has launched an investigation into the consumption information that Ovo Energy gave some of its customers. This includes the estimates the supplier gave customers about how much energy they used during winter 2016-17 and the accuracy of the annual consumption figures that it gave to customers in their annual statements. The investigation will examine…

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Ofgem tariff cap launch helps vulnerable customers

5th February 2018 Consumer Collections |

Vulnerable people will save the equivalent of up to two months of their annual energy bill, as Ofgem’s safeguard tariff comes into effect for a million more people. The tariff will cap the energy bills of customers who are eligible for the Warm Home Discount – which includes some of the poorest families and pensioners.…

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Cox Automotive announces changes to leadership team

5th February 2018 Consumer Collections |

Cox Automotive has today announced a number of changes to its executive leadership team. In the Manheim business unit, Peter Bell takes on the role of Managing Director, from Tim Hudson, who has made the decision to leave the business. Ball has with extensive operational, commercial and customer delivery experience in the financial services and…

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Together makes management team appointments

5th February 2018 Consumer Collections |

Specialist lender Together has announced that John Lowe will be joining its senior management team as Group Finance Director. Gary Beckett will take on the new role of Group Managing Director and Chief Treasury Officer, following a short transition period. Lowe was previously Finance Director at Coventry Building Society. An Oxford University graduate, who qualified as a chartered…

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CMA banking overdraft alert rule begins

2nd February 2018 Consumer Collections |

Today marks the start of a UK rule change required by the Competition and Markets Authority (CMA) as part of its Retail Banking Investigation which means that banks must now set up an alert system which will help their customers avoid unnecessary charges. During an investigation, the CMA found that banks receive around £1.2 billion a…

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TDX Group confirms commitment to charity partners

2nd February 2018 Consumer Collections |

Data and debt recovery solutions specialist TDX Group has announced it has raised over £58,000 in 2017 for a number of local and national charities. Activities over the year included a charity ball, carol singing, bike rides and raffles. The funds from these events were donated to organisations such as Nottingham’s Children’s Bereavement Centre, which…

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Provident appoint acting Chair as CEO

2nd February 2018 Consumer Collections |

Provident Financial Group has announced the appointment of Malcolm Le May as Group Chief Executive Officer (CEO), with immediate effect. This follows a Board process led by Stuart Sinclair over recent months. Stuart Sinclair, who led the Nomination Committee process to appoint the new Group CEO said: “It became clear to the Board as the search…

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UK Finance appoints new Chair of Mortgages Product and Service Board

2nd February 2018 Consumer Collections |

UK Finance has announced the appointment of Santander’s Miguel Sard as the new chair of its Mortgages Product and Service Board. The UK Finance Mortgages Product and Service Board brings together senior industry figures to discuss key issues facing the sector. Miguel replaces Peter Hill, CEO of Leeds Building Society, who led the Council of…

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