Ireland’s latest credit and debit card statistics published

19th February 2018 Consumer Collections |

Ireland’s Central Bank has released its latest credit and debit card statistics from Q4 2017. Here is an overview of the statistics: Debit card Point of Sale (PoS) transactions in December 2017 were €3.6 billion, 15 percent higher than the same month in 2016. Debit card PoS transactions accounted for 57 percent of gross new…

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Half of customers don’t understand their car finance agreement

16th February 2018 Consumer Collections |

A recent survey conducted by leading online automotive shopping platform, CarGurus, has found that a staggering 47% of drivers with a car on finance admitted that they could not specify how much they had effectively borrowed to fund the vehicle. The research found that a further 63% of people with cars on finance acknowledge that…

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Mental health staff increasingly dealing with ‘vicious cycle’ of patients’ wider problems

16th February 2018 Consumer Collections |

Eight out of ten mental health staff said that dealing with a patient’s practical issues left them with less clinical time to treat their mental health issues, Citizens Advice has found. Over half (57%) reported the proportion of time they are spending on non-health issues has increased compared to last year. Citizens Advice conducted a…

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Yuill & Kyle becomes part of the MacRoberts Group

16th February 2018 Mergers and Acquisitions |

Commercial debt recovery specialist Yuill & Kyle has announced that it will become part of the MacRoberts Group. MacRoberts LLP is one of Scotland’s oldest and most established independent commercial law firms. With 42 partners and over 180 staff working in offices in Glasgow, Edinburgh and Dundee, their legal specialisms include banking and finance, construction,…

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Ofgem launches investigation into energy supplier’s repayment service

16th February 2018 Consumer Collections |

Ofgem has launched an investigation into Energy company Iresa’s customer service processes. The investigation will examine whether Iresa broke rules relating to customer information and customer contact. This includes examining whether they treated customers fairly in their call handling and complaints processes, gave indebted customers sufficient notice that they were taking a debt repayment out of…

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Energy customers ‘victims of a dysfunctional market’

15th February 2018 Consumer Collections |

In response to the Business, Energy and Industrial Strategy (BEIS) Select Committee pre-legislative scrutiny of the draft Domestic Gas and Electricity (Tariff Cap) Bill, Gillian Guy, Chief Executive of Citizens Advice, said “As this report makes clear, both loyal and vulnerable energy customers have been the victims of a dysfunctional market and have been ripped…

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Consumer spending falls by 1.2%

14th February 2018 Consumer Collections |

According to new research by Visa, household spending fell by 1.2 percent in January, compared to a year ago. This is the first time there has been such a decline since 2013 Mark Antipof, Chief Commercial Officer at Visa, commented “Consumer spending entered the New Year on a downbeat note, falling for the eighth time in…

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High inflation remains ‘a challenge’ for households already struggling

14th February 2018 Consumer Collections |

The Office for National Statistics has published its latest UK consumer price inflation figures showing the Consumer Prices Index was at 3% in January 2018, unchanged from December 2017. Jane Tully, director of external affairs at the Money Advice Trust, the charity that runs National Debtline, said: “Inflation remains high at three percent with wages…

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Debt Management directors disqualified

13th February 2018 Consumer Collections |

The Insolvency Service has announced that two directors involved in a debt management business whose actions caused distress to members of the public who were already in financial difficulty have been disqualified. Stephen Anthony Wooley and Kevin John Dursley gave disqualification undertakings to the Secretary of State for Business, Energy and Industrial Strategy following an investigation…

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Grosvenor Services Group expands team

13th February 2018 Consumer Collections |

Collections specialist Grosvenor Services Group has announced two new appointments to its team. Russell Brewin has been brought on board as head of field operations, whilst Keigley Griffiths has been appointed as a new account manager. Brewin has 21 years’ of industry experience at NPower, where he was responsible for field operations, debt collection and…

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Mortgage lending fell in December 2017

13th February 2018 Consumer Collections |

Mortgage lending for first-time buyers, home movers and buy to let purchases all fell in December 2017 compared to the previous year. UK Finance’s latest mortgage trends update reveals. However, 2017 overall saw the highest number of first-time buyers (365,000) since 2006. There were 30,800 new first-time buyer mortgages completed in December, 5.2 percent fewer…

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FCA appoints new Chair of the FSCS

13th February 2018 Consumer Collections |

The Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) has announced the appointment of Marshall Bailey as Chair of the Financial Services Compensation Scheme (FSCS) with effect from 1 April 2018. The appointment was made by the FCA Board and the Prudential Regulation Committee (PRC) with the approval of HM Treasury. Marshall Bailey…

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One in five in a financially incompatible relationship

13th February 2018 Consumer Collections |

Research from Scottish Widows suggests that one in five Brits are in a financially incompatible relationship. According to the survey of couples – both living together, living separately and those who are married – almost a fifth (17%) wish they had discussed finances earlier in a relationship. More than a third (34%) of divorcees cited…

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